Process
What should be our status in Omni Channel upon logging in?
Available
What is Australia's National Bird?
Emu
Who facilitated our 5 day training?
Chris and G3
What is the SLA of offline mods?
2 business days
Do we do extensive photo manipulation?
No
Where to we grant client's access to their My Account?
Contact > Send Self-Service Activation Email
What is Australia's National Animal?
Kangaroo
From the 10,000 sites Sensis has built, how many of them are live?
6,000
How do we check if a caller is authorized?
What is our advise if a photo edit takes more than 15 minutes?
Push back
How do we know if a clients website is active?
Subscription > Status is Live
Where is the steering wheel located for Australian vehicles?
Right side
Foundation websites were recently called?
What is the number of images a client can send via email?
Not more than 5 images
Where can we find a copy of the Process Matrix?
ProMapp
Where do we go to check related cases on a case assigned to us?
Subscription > Service > Cases
What is Australia's national symbol?
coats of arms
How many websites has Sensis built?
10,000 sites
How many pages does a Premium site include?
30 pages
What are the features only available in Premium websites?
Personalisation and Product Catalog
Where do we go to get the Service ID # which we use to pull up websites in Duda?
Subscriptions > Website Product > Services
What is Australia's Capital?
Canberra
What are the 3 website tiers the company offers?
Foundation, Professional and Premium
What is our time availability?
Mon - Fri 9 AM -5 PM AEST