Policies & Procedures
Products
Sephora-isms
Beauty Insider
Core Standards
100
Daily make-up, hair and costumer standards.
What is Dress Code!
100
Limited free three day supply of one product to encourage future purchases.
What are Smart Samples!
100
Feedback policy involving something positive and something a consultant could change.
What is Plus and Delta.
100
SiJCP's Loyalty program.
What is Beauty Insider!
100
Sephora coined word for visual merchandising.
What is Animations!
200
Series of steps that allow our clients to enjoy SiJCP as the ultimate beauty playground through sampling!
What is DIF & iPro Tester Policy!
200
Color Skincare Fragrance Sephora Collection (Nails)
What is SiJCP Worlds!
200
Act of going onto the White Tile to recruit potential clients to SiJCP.
What is White Tile Blitz!
200
100 dollars!
What is how much money a client would spend to receive fist perk!
200
Principle of item placement according to ROY G BIV
What is Colorizing!
300
Any product given to a team member free of charge and responsibilities associated.
What is Gratis Policy!
300
Name three Mini Makeovers:
What is Flawless Foundation + Color IQ Treat and Conceal Blush and Bronze Everyday Eye Smoky Eye Essential Eyeliner Polished Brows Perfect Lips Skin Solutions
300
Refers to the emotional connection made with our clients and measured by the customer experience survey.
What is LOVE!
300
Second tier of Beauty Insider status after achieving 350 points within a given year.
What is VIB!
300
Most commonly used principle in merchandising product using size of product to determine placement.
What is Pyramid Merchandising!
400
If a product arrives off of truck leaking, broken, crushed, faded, or is NOT at least 90% intact.
What is Damages!
400
Instills a sense of pride and ownership for every brand in our assortment. Consultants will be assigned a product to learn inside and out once every 90 days.
What is Beauty Ambassador Program!
400
It can help you add on products based on what the client already intends to purchase.
What is Reading the Basket!
400
The premier tier of Beauty Insider status give to clients that spend $1000 in one calendar year.
What is VIB Rouge!
400
Urban Decay, Bare Essentuals, and Sephora Collection.
What are the permanent end caps!
500
Be there. Have fun. Make their day. Choose your attitude.
What are the Guiding Principles!
500
Role playing client situations with your CEL to establish confidence in selling.
What is Skill Practice!
500
SiJCP style of service and selling acronym and each letters representation.
What is W.E C.A.R.E+ Welcome Engage Consult Add Reassure Encore
500
65% of transactions.
What is the goal percentage of enrollment per month!
500
Products in the shroud in front of the cash wrap used to encourage impulse buys.
What is Beauty on the Fly!