Constructive Criticism
What is Constructive Criticism?
Constructive criticism is providing feedback in a manner that acknowledges both the positives and where there is room for improvement, instead of just focusing on the negatives.
True or False: In the workplace, we need effective communication in order to avoid confusion and conflict, build good relationships with our supervisor/co-workers and to prove ourselves as good employees.
True!
True or False: If I have to leave the class temporarily for any reason, I can just turn off my camera, without announcing it to the class.
True! If you have to leave class, you just have to turn off your camera and mute your mic. You don't need to announce it to the class.
What is one type of heat-related illness?
Heat stroke or heat exhaustion
True or False: Using the phrase "No problem" when interacting with a supervisor or co-worker is unprofessional.
True! It's better to use "You're welcome" as it sounds more professional. No problem is more casual and better suited for conversations with friends and family.
Fill in the blank: The difference between Constructive Criticism and Criticism is ______
Empathy.
What are the 4 Communication styles?
Passive, Passive-Aggressive, Aggressive and Assertive!
What topics are NOT appropriate for the chatbox?
Anything related to politics, religion, religion and negative comments directed towards others in class.
True or False: Heat stroke is the most serious heat-related illness.
True
Name 2 phrases to avoid using in the workplace
"No offense but..."
"Don't get me wrong but..."
"I don't get paid enough for this..."
"This job sucks"/ "He's so lazy"
Is the following phrase Criticism or Constructive Criticism?
"Eddie, you're working really slow. If you don't pick up the pace, I'm going to send you home."
Criticism! If it was Constructive Criticism, it would've sounded like this: "Eddie, you're a great employee and we really appreciate your dedication to this job. However, I'll need you to pick up the pace and work a little faster. I can show you some tricks on how to complete these tasks faster, if that would help?"
Identify the Communication style:
After saying something rude, sarcastic or damaging, the person says, "I was only joking."
Passive-Aggressive
True or False: If I have something I'd like to say, I should use the raise your hand feature and wait to be called on.
True!
Move to a cool place
sip water or a drink with electrolytes
loosen your clothes
put cool, wet cloths on your body or take a cool bath
True or False: Sunscreen is not always necessary. For example, you don't need sunscreen on a cloudy or overcast day.
False! The sun's rays can break through the atmosphere even when it's cloudy or overcast. Sunscreen is necessary even when it's cloudy and the sun isn't out.
How would you offer constructive criticism in this scenario?
Mark frequently delivers his paperwork with simple spelling mistakes because he forgets to go through the document twice.
You can tell Mark that he's a good employee and suggest that he use grammar and spell check before turning in his reports next time.
Identify the communication style:
Joan doesn't like conflict and tends to go with the flow. She tends to agree to tasks at work, even though she is busy and would rather say no. She often uses phrases like "I'm good with anything" or "It doesn't matter much to me, as long as everyone else is okay with it"
What communication style is Joan using?
Passive!
For turn on your camera Tuesday, what are the steps you must take to put away your mask correctly?
Take the mask off by the ear loops
fold it hot dog style and put it away in a zip lock bag
cleanse your hands with sanitizer!
If you are hiking in a warm/humid place, what are at least 3 items you should bring with you?
Water and a drink with electrolytes
a hat
sunscreen
cellphone
When notifying your supervisor that you will need to request a day off, what is the title you should put in the subject line of your email?
You should always put "Time off Request" or "Day off Request" in the subject line of your email
What are the 4 steps for providing Constructive Criticism?
1. Lead with the positives
2. Room for improvements instead of the negative
3. Offer possible solutions or advice
4. Focus on the objective, not the person!
How can you be an Assertive Communicator?
Ability to say no
Listen when the other person is speaking
Use "I" statements instead of "you" statements
express needs and wants with confidence
maintain comfortable eye contact
Name 5 things we must do for turn on your camera Tuesday.
1. Make sure your device is on a stable surface
2. Keep your camera at arms length from you
3. Have good lighting!
4. Good posture/body language
5. Maintain eye contact, don't be working on other tasks while in the class meeting.
What are signs of heat stroke? Name at least 3
High body temprature (above 103)
Hot, red, dry or damp skin
no sweating
throbbing headache
dizziness
nausea
confusion
fainting/passing out
Two part question:
1. Why should we not use the phrase "No offense" when interacting with a supervisor or a coworker?
2. What are some alternatives we can use instead of "No offense"?
When you start a sentence with "No offense but..." you usually are going to say something that is offensive or hard for the other person to hear.
Instead of "No offense but...", you can use:
"May I offer a suggestion?"
"The way I see it..."
"This was my take on things..."
"From my perspective..."