SERC TTT Jeopardy

Plan

100

The Station Emergency Response Plan is referred to as what publication?

Publication 420

200

What part of the plan is overseen by Star Alliance?

Part 4 - Carrier Specific Emergency Procedures and Directions

300

How many parts are there of the Station Emergency Response Plan (SERP)?

5 Parts

400

What part of the SERP plan is required to be updated every year? 

Part 4 - Critical Contact Information

500

Which response is the most important and immediate part of the station response to an accident?

Humanitarian Response

Forms

100

Where are completed forms transmitted to on a regular basis?

The Special Assistance Centre

200

This form is used to collect information from Family and Friends concerning passengers involved in the accident. 

Enquirer Information Form

300

This form is used in the following areas:
Passenger Centre & Hospitals

Passenger/Crew member Information Form

400

This form documents if there was live cargo on board

Accident/Incident Information Form

500

This form documents all of the key positions discussed during class for an activation. 

Station Emergency Response Centre (SERC) Contact Information Form

Staff

100

How many envelopes are there in total?

11

200

What is the first envelope you should be using when an accident occurs at your station?

Quick Response Checklist

300

What is the least important position to be filled in the critical positions?

Event Secretary

400

What is the most important position that must be filled during the response? This position is critical to the initial response and flow of information. 

Airport Authority Emergency Operations Centre Liaison (EOC Coordinator)

500

Some airport authorities no longer authorize this; however, it is still a valid position within the SERP. 

Accident Site Liaison

Communication

100

Changing your tone of voice and body posture reflects what mode of communication?

Non Verbal Communication

200

Putting yourself in someone else's shoes is defined as 

Empathy

300

If someone asks you to replace their missing rolex, whats the procedure that you should use?

The Two-Step No

400

Do not intellectualize. Event though what you are saying may be true, this may make the situation worse. What is this an example of discussed during training?

Attitude

500

What are the two building blocks of communicating with people in a crisis?

Empathy & Validation

Response

100

There has just been a crash on the field and passengers from the downed flight have arrived at the terminal. Passengers are frantically asking questions and require additional company information. Which role is required to address their concerns.

Passenger Centre Representative

200

You have just been informed that passengers are being transported to the local hospital. Who do we need to dispatch?

Hospital Team Representatives

300

You have come across laws and regulations that are specific to your station but are not included in the manual. Who do you notify?

Emergency Management via [e-mail]

400

If you are dealing with passengers who lost passports and require support to get home, where can you obtain additional insight on next steps? 

The Emergency Response Centre (ERC)

500

When an accident just takes place, you will be in communication with them providing and obtaining information. 

Systems Operation Control (SOC)