Career Office
# of career offices in the North service area
8 - Bonus plus 100 points if you can name all 8 locations
Program responsible for On the Job Training and Registered Apprenticeships
Talent Development
SERCO-wide huddle presentation "Wild Wild Referral" focused on which 3 elements
YTD Referrals, YTD Hiring Events, & YTD Employers Engaged
Gas station nachos connoisseur
TJ
"Miracles & Blessings"
MG Anderson - Daily
Top 5 Business in North Houston Winner
Acres Homes
Total number of TTA needed to meet
5,000
Total TTA number the monthly benchmark was surpassed by in March
2607
My favorite hype song is Thunderstruck by AC/DC
Manny Ugues
"I'm a bad mother... shut your mouth"
James Green - Manager's Check-In 12/12/2025
Office with the highest number of referrals through 04/16/2026
Humble - Bonus 100 points if you know the total
End of Year Target % rate for Claimants Reemployment within 10 weeks
61.12%
YTD Talent Development Onboardings (OJT & RA)
43
I have 25 years experience in Workforce Solutions
Mario Gonzalez
"What is that? What is PTO"
Tomi Charles - Manager's Check-In 12/19/2025
What does the acronym FACS stand for
Financial Aid Communication System - Bonus 100 points if the manager answering correctly is housed in an office with less than 3 FACS Issues
QTR in which median earnings is tracked post exit for WIOA programs
QTR 2
Attendance training rate for 03/04-03/24
100%
My childhood nickname starts with Punky...
Paula Lucero
"As long as you're happy Nicole"
Liz Hardy - Manager's Check-In 03/27/2026
Office with the largest number of SERCO staff assigned
Conroe
Program responsible for 2 Contracted Measures, 5 TWC Measures, 12 Tracking Measures
Hire Gulf Coast Youth
Name the Specialized Program: Automations everywhere!!!!
DMO
My middle name is Alba
Nicole Quintero
"Play together to produce together"
Edwin Ducos - Manager's Check-In 03/20/2026