Solid Foundation
What is Integrity?
What are our full hours of operation?
Friday-Saturday 11-12am
Sunday-Thursday 11-11pm
When guests walk through the door, what is the first thing they should see?
A warm welcoming smile, and a clean inviting lobby.
A guest orders 2 entrees to go and an additional half dozen biscuits, how many biscuits do they receive automatically?
10 biscuits
Lakeland, Florida
Where was the 1st Red Lobster
What is Walts favorite word?
"word"
Black polo/button up shirt with no logos
Ironed/crease free/clean
Black socks
Black belt with black slacks
Black non slip polishable shoes
What time does Take Out close?
30 minutes prior to closing the doors (10:30pm or 11:30pm)
A guest calls you over and asks if they can have a refill, what do you do?
Smile and get them the refill--inform the server during or after retrieving the refill--guest comes first!
GA
The abbreviation for Garlic Alfredo
When you should arrive to work?
What is 5 minutes before your scheduled time.
Who are Anna Nicole Smith, Nikki Minaj and Chris Rock
All former Red Lobster Employees?
What does it mean to be hospitable.
Making every guest feel welcomed, anticipating their needs, making them feel comfortable and at home; that we are happy they are dining with us today
What time does the bar close?
The same time as door lock, 11pm or 12am
One Minute
The time it SHOULD take for a server to greet a table
This item comes from the cold, pristine waters of the Bering Sea off the coast of Alaska and the North Atlantic Gulf.
What is Snow Crab?
What kind of sauce is served with cocktail shrimp?
Cocktail sauce and Samu sauce
Hot or Cold Caramel Macchiato
What is Sam's coffee order?
What are our dessert options?
Chocolate Wave
Vanilla bean cheesecake (with or without strawberries)
Key Lime Pie
Brownie Overboard
What is our phone number to the restaurant?
212-730-6706
Guests ask to move to another table, what do you do?
Smile, reassure them it is no problem to sit somewhere they feel more comfortable. Do what you have to do to seat them where they would like.
How would you describe our Cheddar Bay Biscuits to a guest?
Cheesy, Garlic, crispy on the outside and warm and fluffy on the inside
The Green Frog
The name of Red Lobster before it was called Red Lobster!
Not on my shift, Honey.
Cindy's favorite saying!
What does RED stand for in Red Carpet?
Recognize, Engage, Delight
What item on the menu did Red Lobster invent?
A guest calls to complain that they are missing an item in their to go food. What is the first thing you say to them?
I am so sorry for the inconvenience, let me get a manager for you.
How do you say goodbye to a guest?
1. Thank them for coming in
2. Mention leaving a review based on their experience
3. Ask them to come back again soon
January 18, 1968
The date of the 1st Red Lobster opening
Oh no, not today!
Omars favorite saying