HEART
What does the H in heart stand for, and the three supporting words?
Howdy- fun, friendly, energetic
How long do you have to greet a table?
15-45 seconds
Which steak is our most popular?
Sirloin
What size margaritas do we offer?
10 and 18 oz
What year was our location opened?
2001
What does the E stand for and the 3 supporting words?
Engage- knowledgeable, passionate, care/concern
What do you need to suggest in your greet?
Specific alcoholic and non alcoholic beverages
How many shrimp come on a smother and a sidekick?
3 and 6
What kickers do we offer?
1800, patron, don julio
Where was the 1st Roadhouse opened?
Clarksville,Indiana
What does the A stand for and its three supporting words?
Arrive- proud, present, attentive
How long should it take to deliver appetizers, salads, and entrees?
Appetizers- 6-8 minutes
Salads- 5 minutes
Entrees- 12-15 minutes
How many bones are on our sidekick, half and full slab of ribs?
Sidekick- 4-5
Half slab- 6-7
Full slab- 10-11
What 6 questions do we ask when someone orders a margarita?
1. Frozen or rocks
2. 10 or 18
3.salt, sugar or tajin
4. Flavor
5. Patron or 1800
6. ID
What year was the 1st Roadhouse opened?
1989
What does the R stand for and its three supporting words?
Respond- kind, courteous, respectful
What is supposed to be available for the guests when they sit down?
Bread, peanuts, silverware, and bread plates
A lemon
What is our most sold draft beer?
Michelob Ultra
Where is our headquarters located?
Louisville, Kentucky
What does the T stand for and its three supporting words?
Thank you- genuine, memorable, grateful
Name all 6 story points
Ice cold beer, legendary margaritas, hand cut steaks, fall off the bone ribs, fresh baked bread, made from scratch sides and dressings
What is the only steak we do not cut in house?
The porterhouse
What was Kent Taylors favorite beer?
Bubweiser
What did Kent use to draw out roadhouse?
Bev Nap