Grab Bag
Name of the browser extension used to Access Anaptyx Unifi
What is 1Password
If a customer does not answer on a scheduled cb we must never click this button, but rather use an internal DT for no answer or voicemail.
WHAT IS THE QUICK CALL BUTTON?
The login email address for Mary Leming, Briny Breezes E203
luxbrb1+e203@gmail.com
If a customer can access webmail but all attempts at syncing to a client fail it could be a problem with the client but could also be this.
What is Email provider has their IP blacklisted
Be sure to get the customers public ip before escalating.
Type of balloon and also a provider for hotel internet
What is hotair?
The windows app store has another version of this that you can pre program ip address and credentials into and make accessing Beehive a snap
What is Remote Desktop/RDP?
You would report suspected outage to your manager who would report to this team suspected outage
What is Tier 3
IF you reset a customers webmail password and still cannot log into their account yourself this step must be completed as well.
What is Lock/Unlock?
By pressin Win key V instead of ctrl V you can access the entire this.
What is the clipboard?
Adding this to the account number search in Sonar will take you right to the customer
What is account:
It is preferred you use a roku to access Real Choice TV, to better understand the customer experience. But if you lack one you can access it via this website url.
What is www.rctvcdn.com
A customer is disturbed to find there are no copies of emails in their webmail although they can still see them in outlook. Their email is likely set up with this protocol
What is pop/pop3?
You must click this from the main Acumatica log in page before entering credentials to be successful at login.
What is Active Directory?
Oldest emulator resource in Serverplus history, you can find emulators for routers, tvs, game consoles, operating systems and more.
What is www.chasms.com
Left Left Left Right Right from within the Realchoice app takes you here
What is the debug menu?
Serverplus email along with many other isps we support are provided by
Who is Bluetie?
A nexgen customer calls in as a new move in. Everything checks out in spog. The customer states the wifi password they were given is not correct. Their router is Calix but you don't know anything about calix. The next best measure to take is to open this tool
What is the Calix Cloud Tool?
Bobby's Nickname
Who is the Queen B
A customer calls in and states they suddenly cannot access their account. They are our of town trying to access. This will not work because their accounts are locked to this
What is their IP address?
These are the server settings for your own serverplus email incoming and outgoing
What is imap.bluetie.com?
What is smtp.bluetie.com?