Fixed Wireless
What 2 types of equipment will a fixed wireless cx have?
Router and PoE
We have the cx power cycle the router, but NOT the what?
ONT
What is Webmail?
A website that a cx will go to access their emails
How long can we put a cx on hold?
2 minutes
Riddle: A mom has 5 kids. Their names are April, May, June and July. What is the name of the 5th child.
What
How would you tell a cx to locate the PoE?
Find the eth cable plugged into the routers internet/WAN port. It will lead you to the PoE
What are the 2 most common routers cx's will have for fiber? (Not in general, the 2 most common that we ts)
Calix & Eero
What is an Email Client?
A type of software used to access a cx's email. Ex: Outlook & Thunderbird
What is our average talk time supposed to be?
10 minutes or less
What year was the Rocky Horror Picture Show released?
1975
Why do we have the cx specifically power cycle the PoE?
It power cycles the radio, allowing the radio to re-establish the connection.
True or False: Fiber is available is able in all areas and cx's will usually have fiber installed.
False: Fiber is is only available in certain area's due to ISP's having to psychically run fiber cables
How does the POP protocol handle emails?
POP downloads the emails, and then deletes the emails off the server.
What is the number that cx's need to send pictures to?
385-355-7111
What was the number 1 song in 2006?
Bad Day by Daniel Powter
What are some benefits and draw backs of Fixed Wireless? (Need 1 of each to count)
1) It's cheaper than most setup's
2) It allows rural areas to have internet connection
3) It is a line of site connection, meaning if there is anything blocking LOS, the connection will drop
4) Usually cannot provide very fast speeds
True or False: Fiber is usually the most reliable internet service.
True: Fiber uses light to send signals, meaning outside forces usually do not affect the connection.
How does the IMAP protocol handle emails?
IMAP downloads the emails, but keeps a backup on the server.
What 2 things do we tell the cx at the end of the call?
1) ISP name
2) Survey
How much wood could a woodchuck chuck if a woodchuck could chuck wood?
As much wood as a woodchuck could chuck if a woodchuck could chuck wood
What are the 3 ways PoE ports can be labeled?
1) PoE and LAN
2) Gigabit + Power and Gigabit + Data
3) To Radio and To Router/Computer
What is the highest speed that we offer for Fiber?
1 Gbps
What email service does Serverplus use?
Bluetie
How do we avoid a sup call?
Explain to cx that there is only a T1 sup available and they have the same ability you do. Offer cx an email to T2 on their behalf and try to de-escalate the call.
Who is Karas favorite character?
Double points: What's Karas favorite color?
Sephiroth
Bonus: Pink