RSA Concerns
has a work order for spare key
What is Key Concern - Needs Spare Key
Customer is calling with questions about their tags
What is get connected with BO at the store they purchased
What is the main system we use in service?
What is RSA
You want to know when a store is set to have their grand opening?
What is SW - XF Store List
Limited Warranty Customer is calling Waterbury 6070 and they don't have anything open for 4 weeks for service
What is their a Red Store, try to call and partner if no answer email
Scratches in the paint on the hatch and rear bumper
What is Paint Concern - Paint issues on exterior surface
Customer is calling with questions about GAP
What is advise them to contact their lien holder
What system do we use to check on the status of Vehicle or Part
What is ERO
I need the tempalte to post in pod for assistance?
What is SW - T.E.A Template
Limited Warranty Customer is calling Norco 6156 and they don't have anything open for 4 weeks for service
What is their a Red Store, try to call and partner if no answer email
Windshield has a chip on the driver side
What is Windshield/Glass Concern - Chip or Crack in Windshield
Customer took car to a shop in the last 60 days for service and has put on 1,500 miles and is having the issue again
What is refer customer back to that shop that serviced their car as there could be a work warranty
What two things do all customers get that buy from CarMax for free?
What is LYCG and Limited Warranty
You loaded into Citrix and lost all your web page bookmarks...
What is SW - Contact Information - Web Page Links
Limited Warranty Customer is calling Maplewood 7633 and they don't have anything open for 4 weeks for service
What is they are Yellow Store refer them to TRD Brooklyn Park location to get seen sooner or email Maplewood
Solid SRS light is on
What is Airbag/SRS Diagnostic - SRS Light is on or blinking
Customer is calling in about a loosing their lug nut key
What is refer customer to parts shop or manuf. dealership
What site do we use to check on Safety Recalls?
What is NHTSA
Customer Wants to know why they can't just come in today to get their oil changed?
What is SW - FAQ by Customer - Oil Change Questions
Limited Warranty Customer is calling Denton 6095 and they don't have anything open for 4 weeks for service
What is their a Red Store, verify if the customer purchased from Denton, if no refer to TRD store in area, if they did can either email Denton or refer to TRD
has work order for the interior of the car to be cleaned
What is Detailing Concern - Interior Needs to be cleaned
Customer called to cancel their MaxCare Policy
What is advise the customer to go into a CM location during BO hours as there is paperwork that has to be signed
What site do we use to check on the manufactures warranty?
What is J&L Warranty
I need help with making sure I have good RSA notes
What is SW - Quality RSA Notes - Quality Notes Tip Guide
Limited Warranty Customer is calling Springfield 6152 and they don't have anything open for 4 weeks for service
What is they are Yellow Store get the customer set up with GY shop and send Courtesy Email