RSA CONCERNS
Tire Pressure light is on dash, customer checked all tires and their at the correct PSI
What is Rid/Handling Diagnostic - TPMS Light is on or Blinking
Customer called in to say their car was repossessed, they want to know if we have it
What is the customer needs to contact their lien holder
My service scripts are missing where can I go to get them again?
What is P&P - Service Scripts
Limited Warranty Customer is calling Corpus Christi 6090 and they don't have anything open for 4 weeks for service
What is their a Green Store get the customer set up with RP shop and send Courtesy Email - don't use CBA - Corpus Christi
What do we call our service partners?
What is Repair Pal
Has no air flow from any vents, on any settings and there is a weird noise happening when she has the unit on
What is Air Conditioning/Heat Diagnostic - Blower Fan is Inoperative
Customer took car to a shop in the last 60 days for service and has put on 1,500 miles and is having the issue again
What is refer customer back to that shop that serviced their car as there could be a work warranty
I can't remember how to do something in RSA
What is P&P - RSA Guide - find page needed
Limited Warranty Customer is calling Jacksonville 6149 and they don't have anything open for 4 weeks for service
What is they are Yellow Store give customer information for C-Side Automotive
What are the three MaxCare Vendors?
What is CNA, FWS, TWG
Was driving in the rain and the traction control light came on and hasn't gone off
What is Transmission/Power Train Diagnostic - Traction Control System Light is on
Customer is calling in to get information on when the oil change was done before purchase
What is ERO, Tools, Vehicle History - We can supply Mileage on when the oil change was done
I forgot how to look up a Vehicle Status update/notes in ERO
What is P&P - ERO Guide - Vehicle And Part - Status/update/Notes/ETA
Limited Warranty Customer is calling Pleasant Hill 6104 and they don't have anything open for 4 weeks for service
What is they are Yellow Store give customer information for Walnut Creek
How do we tell the difference between a TRD and XF store?
What is Store Hours M-F (10-9TRD 11-8XF)
The Child lock button on the driver side control will not respond when pressed and the child lock is active on the back doors
What is Controls/Features/Bulbs Diagnostic - Power Door Lock Concern
Customer is LW and the enginge is overheating, possibly leaking coolant but isn't sure
What is partner with the store as this is an emergency
I forgot how to add notes in ERO
What is P&P - ERO Guide - Vehicle And Part - Status/update/Notes/ETA or SW - ERO Notes
Limited Warranty Customer is calling Tupelo 6054 and they don't have anything open for 4 weeks for service
What is their a Green store get the customer set up with RP shop and send Courtesy Email
What can a customer buy for their car, only at the time they are purchasing the car?
What is MaxCare
When sitting at a fast food place to order food, the car is shaking a bit and rpms jump a bit
What is Engine Diagnostic -Engine Idles Rough
Customer is Retail and they have a flashing CEL on and the car is not actting right when accelrating over 25mph
What is emergency, recomened customer doesn't drive car, advise it needs service asap, can offer to set up RP apt or email shop info or customer can go to any shop of their choice
My customer is being very rude and using fowl language with me on this call
What is P&P - Abusive Customer Policy
Limited Warranty Customer is calling Greenwood 7151 and they don't have anything open for 4 weeks for service
What is their a Red Store, try to call and partner if no answer email
What is your main resource in service for guides and knowledge?
What is Service OneNote