WIKI
Limited Warranty Customer is calling Rochester 6043and they don't have anything open for 4 weeks for service
What is their a Green store get the customer set up with RP shop and send Courtesy Email
You need to get a customer connected with CR but can't remember their number
What is SW - Contact Information - CarMax Internal Numbers
What are the two main kinds of customers?
What is Retail and Limited Warranty Customers
A retail customer calls and says they have coupons for a free oil change with CarMax.
Limited Warranty Customer is calling Waterbury 6070 and they don't have anything open for 4 weeks for service
What is their a Red Store, try to call and partner if no answer email
I need the tempalte to post in pod for assistance?
What is SW - T.E.A Template
What are the three transportation options we can use when booking at a CM store?
Waiting, Day Drop, Night Drop
A maxcare customer calls stating that their backup camera isn't working.
what is refer them to the manu?
Limited Warranty Customer is calling Maplewood 7633 and they don't have anything open for 4 weeks for service
What is they are Yellow Store refer them to TRD Brooklyn Park location to get seen sooner or email Maplewood
My customer is being very rude and using fowl language with me on this call
What is P&P - Abusive Customer Policy
What are the hours of service for a TRD location?
10-9
A 90 day customer calls and informs you that they recently hit a deer while driving and have damage to their bumper.
what is they need to contact their insurance?
Limited Warranty Customer is calling Pleasant Hill 6104 and they don't have anything open for 4 weeks for service
What is they are Yellow Store give customer information for Walnut Creek
Customer Wants to know why they can't just come in today to get their oil changed?
What is SW - FAQ by Customer - Oil Change Questions
What are the two main things you should check at the start of your shift?
What is the Morning Post and Email
When driving car is seeing white smoke coming from the back. Also getting a weird smell coming from the cab. (lw cx)
what is this is an emergency - partner in pod first then partner w the store
Limited Warranty Customer is calling Denton 6095 and they don't have anything open for 4 weeks for service
What is their a Red Store, verify if the customer purchased from Denton, if no refer to TRD store in area, if they did can either email Denton or refer to TRD
I forgot how to look up a Vehicle Status update/notes in ERO
What is P&P - ERO Guide - Vehicle And Part - Status/update/Notes/ETA
What are the three kinds of Stores CM has?
What is Car Buying Center, Cross-Functional and Traditional
Cx had vehicle worked at RP, has driven it for 1500 miles and having the exact same issue as before, but is also asking about a work order from just recently purchasing their veh. (the store is a green store)
Have the RP work warranty done with RP & schedule(or partner or needed) in house with WO