Service Delivery Roles
FE
Field Engineer
SSDL
Specialty Segment Delivery Leader
REN
Renewal
SR
Service Request
IB
Installed Base
MSD
Market Service Director
HSAM
Healthcare Services Account Manager
WC
Warranty Conversion
PM
CSO
Customer Satisfaction Opportunity
ASL
Area Service Leader
ODSL
On Demand Service Leader
POS
Point of Sale
EOGS
End of Guaranteed Service
ISO
Independent Service Organization
TSE
Technical Support Engineer
TSDL
Technology Solutions Development Leader
WB
Winback
QBR
Quarterly Business Review
TCV
Total Contract Value
SPM
Service Program Manager
HDL
Healthcare Technology Management Development Leader
MFN
Most Favored Nation
FMI
Field Modification Instruction
EOPL
End of Product Life