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Most direct search results
What is Primary application Number?
Status that SA are not allowed to be in.
What is AVAILABLE
Location of all the article posted under our program.
What is NJ Phase II?
Step to complete the full application
What is Step 2?
NJE+ 6# NJS + 5# NJI+ 6# NJV+ 6 #
What is Primary application ID?
Best Way to search for Landlord Documents
What is portal confirmation code?
Outbound call status
What is Busy?
Call Center Scripts, Verification Guidelines, and Helpful Tips
What are SA Scripts and Guidelines?
List of Phone numbers a caller can use for additional assitance.
What is Resources?
Name, Address, DOB , Last 4 of SSN.
What is Verification Process?
The symbol you click on to view documents.
What is PDF symbol?
Have 1:30 min to select what call was about.
What is wrap up code?
“Thank you for contacting The New Jersey Department of Community Affairs Office, my name is _____________ (answering on a recorded line) how may I assist you today."
What is Incoming call scripts?
A list of answers to Questions for Landlords and Tenants.
What is FAQ?
Each icon is a shortcut to a specific sector of information in the application.
What is Workspace Tool Bar?
Application ID, First and Last Name, Portal Confirmation Number
What are the (3) items you can use to search for a document?
Caller hears music, used 2 mins at a time.
What is Hold?
Article has been created to identify directives given to Supervisors and Staff
What are On going Directives?
As of December 15th this application has closed and we are no longer processing new applications.
What is Pre application?
The space where Notes are left by employees for every action and interaction taken on application.
What is Activity screen?
ctrl+C
ctrl+V
What is Copy and Paste?
The status you should be in for most of your shift.
What is On Queue?
A search using certain words to pull up articles.
What is Keyword search?
The section where required Documents are sent in using applicant ID and DOB.
What is UPLOAD DOCUMENTS
Templates used for all EMAILS sent.
What is Boilerplate Templates?