iPILOT
Explain the difference between the call path and the unified voice plan.
How is the population of plans different in the portal - Bonus kudos if you can tell me what type of company would be an ideal fit for each plan type.
Unified voice is applied each time a user is assigned, call path are manually ordered.
BONUS: Call Path is ideal for businesses with many TNs and low call volume, Unified Voice ideal for any TN count but customers that have a large simultaneous call volume
Name any 3 important items we review in a kick off call
Example: NPL overview, connectivity, training
What document is required to begin the setup of BYOC Synthesis?
What information should you be confirming is present on this form?
The synthesis interop form
The build information on page 2 is required, as well as dial pattern and 10 test DIDs.
"Can I use the same email and username on multiple system admins?"
You CAN use the same email across multiple system admins; however, each username must be unique and does not allow for duplication across admins.
These three hit more notes than a company newsletter - and with better rhythm.
Kyle, Mark, and Kate!
Honorble mention to Nate for his recent Creed Performance!
To limit/extend a default roles to allow special roles and permissions on per user basis
True or False: All UC Products require plaform specific training in addition to NUWAVE training.
Hint: May or may not be a trick question
No - Zoom and Webex REQUIRE platform training. NUWAVE requires that MSFT partners complete MSFT Certs to ensure they can properly support partners.
What products use OBRGs and which use Route Labels IN the iPILOT portal?
OBRG - TEAMS, Zoom, Webex
RLs - SIP, Call Centers
"I want to update my password email link to expire after 24 hours, not 2. Can you edit this?"
Yes, the password link time limit can be adjusted via platform configuration settings
Note: You will need help from a super admin to complete this change.
This person is convinced the real reason for an "out of office" message is an alien abduction.
Our one and only alien enthusiast - T!
Oops I accidentally made an Agent account and I needed to make a Reseller? How can i adjust this in the portal?
Navigate to account settings > edit > use the drop down under "type" and adjust as desired.
You have a Partner onboarding who wants to do TEAMS and is an existing MSFT OCA Partner, and will want to also offer Zoom- with a BYOC vendor. What template combo would you use?
Platform Existing OCA Template & Add on Zoom Template
Which product requires quad direct connects?
MSFT
"Can we rename the products in the portal?"
Some
With limitations, partners can make edits to product names and descriptions via the Product Catalog.
The partner cannot edit the product names for items such as TEAMS, WEBEX, Call Recording, Integrations, etc.
These two rode in on Harleys - because carpooling isn't loud enough!
Nate and Sierra
Can you view a log of SFTP reports via iPILOT?
Yes. Preferences > SFTP menu > Actions > Eye Icon
How would you ensure partner recieves NUWAVE maintenence notifications?
BONUS POINTS: How far in advance of maintenence do we sent this notification?
Request email or DL from partner and use mailerLite link in maintenence task to subscribe to email notifications - PM must do this on partners behalf as we dont share this link externally
BONUS POINTS: 7 days.
True or False: There is no build needed to create a new OBRG.
BONUS: Can Partners add OBRGs to the portal?
False! A OBRG corresponds with a Route Label on the back end, this requires a build from Eng - once a super admin adds OBRG - requires mapping from Dorn to work (mapping = linking OBRG & route label info).
If OBRGs are added without following this process - they are not a working OBRG.
BONUS: NO.
Explain how billing & technical emails populate the email notifications by default. I suggest they add placeholders or internal emails here instead. OR they add the customer info and then edit the email notifications after (less ideal)
These two tiny "coworkers" love a surprise Teams cameo. Their unofficial job title is "Jr Background Disruptors."
Kasper & Olivia!
What menu/tool allows CCP partners to white label the OAuth application for Webex Calling?
Integration > Webex > Webex Configure your own credentials.
What is the pupose of the service acceptance form from a billing perspective? Why is it critical they obtain this?
Platforms are typically charged 25,000 to have a platform. Half up front and half at time of onboarding completion - second half is billed when billing gets SA Form.
"Is there any way to edit the email template that goes out when a new user is created or a password is reset?"
After a long day, this four-legged companion knows exactly what its owner needs—a nice, relaxing bed of puppy crumbs.
Zulu!