Path to Excellence
Check back in 2 minutes
What is the Feed Right -Eat step in the Path to Excellence?
1 cracker packet, beverage napkin, soup spoon
What are the garnishes for a cup of chicken and dumplins
A way to assign a seat number to every guest at the table
What are Pivot Points
Straw, fork, soup spoon, napkin, new crayons
What are the contents of a kids silverware packet?
Believe, Listen, Apologize, Solve, Thank
What is BLAST
5 seconds
Our most famous dish
What is Chicken Fried Chicken or Steak?
Press Send and Stay
What is taking orders for a large party?
Ice to the top of the glass first
What is how we fill all of our drinks with ice.
Remaining in the dining room within view of the guest unless task requires you to leave the floor
What is Service availability
Process Payment in 2 minutes
What is the Repeat Right - Pay step in the Path to Excellence?
1 per person but additional upon request
What is the number of rolls you automatically offer guests.
Reopen the check and move an entree and drink to another box
What is splitting the check?
The process of removing unneeded items from tables before a guest departs
What is Pre-Bussing
Fantastic Guest Service, Suggestive selling, prompt table turns
What are ways to increase your tips
The Step where the Guest Feels Greeted
When the Server delivers the drinks in 2 minutes
2 oz - guest choice
Water, Lemon, Extra napkins
What are things we never offer directly to guests, but a guest can ask for?
glasses, napkins, guest receipt
Problems fixed and Listen to them.
What guests want when issues arise.
After taking the entree order
What is offer rolls to all guests
Bacon Green Beans and Garlic Mashed Potatoes with Gravy
What are our suggested sides?
Dressing, Sides, Steak Doneness
What are questions you ask guests when taking their entree order?
Cut into 1/6 slices, hold in pan over ice - 2 day shelf life
Make everyone feel at home by consistently going the extra mile
What is Texas Hospitality