Service Catalog
This section of a ServiceNow ticket is used by analysts and fulfillers to record internal updates, troubleshooting steps, and behind‑the‑scenes actions.
What are the worknotes
This person asked "What is the sprint goal?"
Taki
In Bell’s identity ecosystem, this person oversees the ingestion, transformation, and delivery of data into corporate LDAP directories.
Chris Furtado
This number was provided as the first MW catalog migration target in 2024
What is 75%
In the 20th century, Bell expanded into this technology to help Canadians access entertainment and news directly in their homes.
What is television broadcasting?
The approximate number of SC requests (owned by our team) placed this year
1767
This person said "Is the runbook complete?"
Who is Philippe Sillon
This person is responsible for providing business requirements for the Smartphone process
Who is Corinne O'Leary
Who is the architect that assisted in the design of the service catalog and ESC offerings?
Cody Knott
Bell operates this national TV network, one of Canada’s most recognizable media brands.
What is CTV
This catalog item lets users request additional rights like installing software or running scripts.
Administrative rights
This person said "There seems to be an issue with..."
Caroline
When an FID request looks suspicious or incomplete, this team is responsible for validating authenticity before approval.
Who is Identity and access management
This date inaugurated the first deployment of a servicenow request by the ESC team.
April 11th, 2024
In the 2000s and 2010s, Bell made major investments in this type of Internet infrastructure, enabling faster and more reliable connectivity across Canada.
What is fibre (Fibe) network infrastructure?
This web security service might be the culprit when a ServiceNow catalog item receives an “unknown” response from AWS but still treats it as a successful 200‑OK response.
What is WAF
The person who said "The devil is in the details"
Linda
The team that is responsible for RACF
Corporate Security
This is the first lambda function in the step function for smartphone fulfillment
mapping-temp
Today is the birthday of a beloved Bell colleague
Phil!!
The total number of catalog items that are live in the service catalog for users to request
10
"We are gathered here today" is a phrase said by this Bell employee...
Mark Gelinas
This individual is accountable for the end‑to‑end lifecycle of Bell’s corporate PC program, including models, standards, refresh cycles, and approval policies.
Francesco Bologna
How many laptop requests have been created since the launch of the Welcome Hub program?
1162
Arriving in Canada in 1992, this digital generation introduced encryption, SMS, and better voice quality—marking a major shift from analog networks.
What is 2G