North Atlantic
The LS for the North Atlatic
Who is Joseph Mirabella or North Atlantic Delivery
Name the CSS who a customer can go talk to in office at SU/ Celina, OH
Who is Sara
The service that is used to check a tank that is OOG
What is a Leak Check
The forms of payment a customer can use in an office
What are Credit/ Debit card , Checking or Savings, Money orders (NO CASH)
To ensure the driver only delivers a certain amount of gallons to a customer we do what
What is quantity protect the order
The state that does not offer a BA in the North Atlantic
Who is CT
Heartland doesn't set a leased tank for what single appliances
What is a cookstove or pool heater
The date we provide a customer for a service
What is the SS will call and schedule an appointment with customer (No dates are provided by the CSS for service)
Name 3 was you can verify an account
What are an account# , Name , Address, phone # or email
Where a customer can update tank% and track a delivery, or place an order without talking to a CSS
What is MFG
State that permits are ALWAYS needed
Who is Massachusetts
The LS's (2) for Heartland
Who are Justin Ackerman and Darlas jones or Heartland Delivery
Name the 2 services that do NOT require a case normally
What are a tank pick up and a tank paint
New IC customer calls to set up an account or wants information we create
What is a LEAD
% a KF customer can place an urgent order
What is 10%
The service that is needed after a red tag is placed on a tank or an OOG in Rhode Island
What is a Place In Service (PIS)
If emergency Script is ran after 4:30 we need to also send the email to who
Who is Emergency Team leads via email
Driver advises DRF on an order and leaves red tag. What does this mean?
What is Distance requirements failed
Name the 3 payment statuses an account can have
PIA, NET30, BB
__________ is placed on a tank after a leak check is done by a driver or technician, They have found no leaks and system is off
What is a green tag
This person handles all residential sales of tanks
AM ( this applies to both NA and Heartland)
In Heartland AG customers are sat up on an AG BA from Sept 1- April 30th but they are also sat up on what?
What is an index BA
We install what on a tank for a customer who uses for back up heat but wants to be on KF/AF
What is a tank monitor
Customer advises that main account holder has been deceased for 10 years what needs to be done
What is a deceased case to Liberty
The customers need to do what to ensure no skipped deliveries
What is keep drive way cleared and free of ice and a path to the tank