Account
I was told an email was sent to me to claim my funds from WestJet, but the email is no longer working. Can you please help me to claim my funds?
Account activation
“Hi, I need help filing a dispute for a transaction on my card. Can you provide instructions or the necessary form?”
Dispute
“Hi, my transfer hasn’t arrived yet. Can you check the status for me?”
Trace/Recall Inquiry
Hi! I was trying to check my balance over the phone, but I don't have a card. I received an email that I got a payment, and I want to review the total. Can you please help me with that?
Account/Card Balance Inquiry
“Hi, I’m unable to access my account—I’m getting an error 104.”
IP lock
“I forgot my password—can you walk me through the reset process?”
Account Login
“I received my card but don’t know how to activate it. Can someone assist?”
Card activation
The payee requests an update to their name, address, or date of birth, which can’t be done under Settings > Profile.
Profile/Account Update
“Can you provide tracking information or an update on the delivery status of my card?”
Card Request
“I’d like information about the products or subscriptions offered by the Scentsy.”
Commission/Product Inquiry
“I noticed a fee on my account and would like to understand what it’s for.”
Fees Inquiry
If card is set as SUSPENDED-PFRAUD, you verified the transactions and confirmed that card IS compromised requiring replacement, but NO dispute needed.
PFraud - Card Compromised
“Hi, I need help in claiming my funds on my StockX account. Can you help me with this?”
Tier 2 Merchant
I was told I should receive an activation email to access my commissions, but I have not, can you please review what is going on?
Email on file: rustybreak66@gmail.con
Account Update
I have a friend looking to reach you out, but she is not available during your Service hours, is there any other way to reach you out?
General Inquiry
Customer is unable to verify the account during the interaction and hung up mid verification.
Unable to locate/verify
“The transactions on my card have been confirmed as authorized—please unsuspend my card.”
Card Status Change
Card unassigned for more than 2 business days
IIC-Replacement/Unassigned
I received an email that a transfer was processed on my account, but when I checked the bank account details, the account does not belong to me and my account has been removed. I just updated my security questions and passwords.
ATO
The payee contacted customer support regarding a recent dispute refund. The refund amount was credited back to their previous (old) card, which has since been replaced or is no longer active. The payee is requesting assistance to have the refunded balance transferred (unloaded) from the old card and loaded onto their new, active card.
Card Load / Unload
“I can’t withdraw my funds. My account says, ‘Payee verification required.’ Do I need to complete this?”
CIP Inquiry
“I just received this card but don’t know how to use it. Can you help me?”
Transaction Inquiry
I have already added my bank account on file, but the funds are just sitting there on the account, I was told the funds would be automatically transferred to my bank account. Can you review what is going on?
Transfer Method Inquiry
Where can I find my 1099 for the year 2024?
Tax Services
Good day I was double charge for the Monthly fee. I can see two different chargers of $5.00 for the same month under the same day. I need that extra charge to be returned.
Refund Request