FSU Service Portfolio
Case involving a manual password reset This includes compromised accounts.
What is FSUID?
Anyone with FSU Credentials would need to do this step in order to obtain access. This process includes scanning a QR Code for 2FA.
What is "How do I activate my FSUID?"
Currently enrolled in and taking classes, not yet graduated
What is a Student?
Often involving Bright Futures, or FAFSA
What is Financial Aid?
Typically, when you have encountered a browsing issue. Try doing this first...
What is clearing your cache and cookies?
Any case regarding multi factor authentication set up, a new device being added, a bypass code, or a hardware token.
What is 2FA/DUO?
Even for legal name changes, cannot be similar to an FSUID or name, and must contain a period.
What is "How do I request a new alias email address?"
Long but sweet, these users calls often involve lost passwords or email assistance
What is a Retiree?
Students are looking to sign into the Application Status Check portal
What is Admissions?
This information is contained in the Closure Email to the customer and often times overlooked.
What is Case Resolution Comments?
Shared addresses that can be accessed by multiple users.
What is a Generic or Shared account?
_________ ______ allows students to customize what they can view, which transactions they can perform, and provides secure access to myFSU Student Central using their own set of credentials.
What is "Delegated Access?"
Users who have graduated within the past year
What is a Recent Grad?
Students “just want to pay the bill.”
What is the Office of Student Finance?
This information in Salesforce informs on the Who, When and Where of a Case.
What is Case History?
Anything pertaining to an Outlook inbox owned by Florida State University. This includes current Students, Faculty & Staff, and Alumni. These can range from affiliation issues to missing emails.
What is FSU Email?
All affiliates who depart from FSU will be notified of this information regarding Outlook.
What is "When will my FSU email account be deactivated?"
Decided to take a break from school, 3 consecutive semesters to be exact
What is an Inactive Student?
College of ___ IT, their number is 850-644-3664
What is the College of Medicine?
Required to access a former employee's account. P.S. You cannot request this for yourself, someone else has to request this for you or vice versa.
What is DDDH approval?
A case regarding connectivity issues to FSUs most widely used wireless network?
What is FSU Secure?
Article that gives detailed info. about FSU Email account restrictions.
What is "What are the message limits for my email account?"
Sometimes involving international students, or just needing an FSU account
What is a Guest?
Not quite the Health and Wellness Center number, healthcompliance@fsu.edu assists with students failing to submit ___ on time, they will be automatically enrolled in the FSU plan.
What is an Insurance Waiver?
Zoom Softphones enable users to make and receive calls over the internet...aside from the username and email address what information is required for setup?
What is building name and room number?