Let's Communicate
Communication issue with AES Radio Unit that we do not call on, only create service tickets for. Typically restores afterwards.
What is Sub NetCon 6 or Higher?
We would walk a customer through this process if a customer's Zone 4 Motion Sensor for a Vista is beeping constantly and driving them nuts.
What is bypass? Code + 6 + 04.
We have access to these two websites that provide us access to codes, let us reset and ping systems, and let us see much more information about certain customers alarm systems.
What is Dealer Admin and AlarmNet 360?
This is the typical time frame in which we are expected attempt to reach out to a customer once a service ticket is opened.
What is within 90 minutes?
Per Mar first got into the Electronic Security Business in this year.
What is 1968?
The signals we get when your main phone line or dialer is bad, or your secondary phone line or dialer is bad.
What is Telco 1 and Telco 2 fault?
Customer has a Lyric panel, and has an AlarmNet comm fail signal. What would Service Dispatch walk the customer through to attempt to resolve the issue?
What is reboot? System > Tools > Master Code > Advanced > Reboot > Yes.
We can add/remove/update codes for these two panel types using AlarmNet.
What is Lyric and Lynx?
What is a Trip Fee, and 15-minute increments?
Jason Stewart and Michele Lefler both started out their careers with Per Mar in this department.
What is the Monitoring Center?
This device is used to expand upon the alarm system. Either by extending the range at which the alarm sensor is placed, or by extending the number of sensors a given alarm panel can hold.
What is Expansion Module?
We would advise the customer to enter this code for clearing the trouble from a DSC5010 after changing smoke detector batteries.
What is Reset code? Reset Button OR * + 72
This is the most common type of battery used for most sensors and smoke detectors.
What is a CR123A?
Raya recently announced an update on the price of device batteries. What is the new flat fee for device batteries, and how much does it cost to ship batteries to residential customers who wish to replace them themselves?
What is $10.00 for device batteries, and FREE shipment of batteries to residential customers who want to change batteries themselves?
What was Mike Duffy's first job within Per Mar?
What is dog handler? Or anything with dogs.
This error indicates that the wireless receiver is detecting a radio interference that could impact the ability of a wireless device to communicate to the alarm panel.
What is Receiver Jam Detected?
This turns the chime off and on for a Bosch keypad.
What is Command + 6?
We would walk the customer through this process to power down their Burglar Alarm system.
What is unplugging the battery (both wires), and then unplugging the transformer (white box in a regular outlet). Further troubleshooting may be needed.
A coordinator would follow this process to assist a customer outside of standard service hours.
What is obtain Operations Manager approval, notify the on-call technician, place the ticket on the technician's schedule, and advise the customer that a technician will reach out once available.
Per Mar acquired Floyd during which year?
What is 2020?
This signal indicates a communication loss for a keypad, zone expander, or device hooked up to the main system.
What is System Peripheral?
Coordinators would do this to test a Caddx NX-8.
What is Press * + 4?
What all is required when a new Subcontractor wants to start an Agreement with Per Mar?
What is a signed Subcontractor Agreement, W9, and Certificate of Insurance?
Certain WEC and Alliant sites require a specific clearance, possessed only by select technicians. This clearance entails training and enables technicians to access further sites. Without it, technicians cannot be dispatched to these specific locations. What is this crucial requirement?
What is NERC Certification?
In what year did Per Mar celebrate their 50th Anniversary?
What is 2003?