Event Programming
How far in advance do Metz orders need to be placed?
2 weeks (10 business days)
Do you have to be on shift to offer residents a positive customer service experience?
No, every interaction you have is reflective of FAMU's standard of excellence.
Are residents allowed to have overnight guests?
No!
Can anyone be behind the desk? Why?
No, only RAs are allowed behind the desk to protect resident's privacy.
How often should RA's be holding community hours?
One hour, once a week.
How frequently should RA's be tabling?
Once a month for at least one hour.
Which response demonstrates service excellence?
A. "I don't know, ask your mother."
B. "Let me ask my supervisor and get back to you."
B!
If you chose A... let's talk...
Can a resident over the age of 21 keep alcohol in their room?
No!
"Resident Alex's room appeared messy. There were multiple pieces of trash on the floor and there was a strong odor."
True! Everything is objective and described in a way that is respectful.
How often should RA's host events?
Once a month.
How much does Metz charge for delivery?
$35
True or false: a confrontational attitude is always bad.
False! Confrontation can still be polite. Don't be afraid to be direct.
What does being a mandatory reporter mean?
As an RA you must report instances of illegality or misconduct that you witness or are told about. Failure to do so can result in disciplinary or legal action.
Are headphones in-line with front desk dress code requirements?
No, they make us seem less approachable to residents
In which tense and perspective do we write Incident Reports?
A. current tense, third person
B. future tense, first person
C. past tense, third person
C. past tense, third person
How frequently should community hours be held?
One hour, once a week
Who is Herb Johnson?
Director of FAMU Housing
Are cigarettes allowed in resident halls?
Technically, yes as long as the resident is not smoking them on campus.
True or False:
Personal social media accounts are not a reflection of someone's professionalism.
False. If you don't want your employer to see something, don't post it.
True or False:
If Tallahassee PD asks you where someone lives, you have to share the information.
False, that is a FERPA violation.
What does FANGS stand for?
FANGS stand for FITNESS. ACADEMIC ENGAGEMENT. INTERPERSONAL SKILLS. GLOBAL CITIZENSHIP. and SCHOOL SPIRIT
True or False:
When a parent who pays for their child's dorm calls asking about their child in the residence halls, it is your job to provide them as much information as possible.
False, this is a FERPA violation.
Are students allowed to run businesses out of their dorm rooms?
No! Sarah will send them a scary email.
What is wrong with the following statement from an Incident Report:
Resident SMITH was then disrespectful and replied that RA JONES should 'kick rocks'. RA Jones then returned to the front desk to write an Incident Report.
"disrespectful" is an opinion. IRs need to be based exclusively on fact.
"Jones" needs to be written in all caps every time.
What do you do during a fire alarm?
1. Check Fire Panel
2. Call PD
3. Call RD (on-call)
4. Assess situation
5. Evacuate (touching the black fence)