Service Excellence
This happened the 13th of July 2022
What is the launch of the Service Excellence Policy
There are ______ service dimensions in the Customer Service Improvement Plan
What are 10 service dimensions
The National Development plan is guided by _______ number of goals.
what are the 4 goals
The place where you go to get your property tax, Drivers Licenses, TRN, etc
What is Tax Administration of Jamaica
Calling the customer by name, showing empathy in handling customer complaints, showing the customer that you care, and having excellent follow-up procedures are all examples of _________ ________ ______ _________.
What are Good Customer Service Practices
This ministry has portfolio responsibility for Service Excellence
What is the The Ministry of Finance and Public Service
This is the MDAs promise to its customers
What is The Citizen's Charter/Client Services Charter
This is a True or False Statement.
" The primary objective of the Government's Modernisation Programme is to improve services to all persons doing business with the government of Jamaica"
What is "True"
The place to register births, marriages and deaths
What is Registrar General Department
Poor communication, Poor attitude, Poor Time management, and Inability to handle stress are all some examples of ______ ______ ______ _____ _____.
What are the Barriers to Good Customer Service
These are the two pillars that the policy is guided by
What is People Engagement and Performance Excellence
This document captures all service improvement initiatives and identified gaps in MDAs
What is The Customer Service Improvement Plan
The tagline "the place of choice to live, work raise families and do business" is
What is Vision 2030
This division under the Cabinet Office is responsible for carrying out the Service Excellence Mandate
What is the Public Sector Modernisation Division
____________ is the process of exchanging information, ideas, feelings, and opinions with or without the use of words.
What is The Communication Process
"The delivery of services against established standards in a manner which effectively satisfies customers' needs and provide value for our citizens", defines what
What is Service Excellence
This service dimension requires a service provider to be quick to respond to changes driven by the clients or technology, continuously improving service to the clients
What is Responsiveness
By which year should Jamaica achieve its National Development Goal.
What is 2030
The place where you apply for your passport
What is the Passport Immigration Citizenship Agency
_________ _______ is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict
Emotional Intelligence
The Service Excellence Policy was developed to provide better services to both internal and external _______.
What is customer
this is the minimum percentage score for good customer satisfaction globally.
what is 80%
How many years are left to Vision 2030
What are eight (8) years
The government entity where you can apply for a loan to purchase a home
What is the National Housing Trust
Tuckman's Theory suggests that there are five stages to group/team development, what are they?
What is Forming, Storming, Norming, Performing and Adjourning