TPM Acumen
The acronym VAR stands for what?
Value Added Reseller
What year was Service Express incorporated?
1993
What is the full framework we use for selling, and what does it stand for?
RODEOAF- Research, Open, Discover, Educate, Advance, Follow-up
Our hardware sales team is currently capable of selling which models of Cisco networking equipment.
None!
What is Dwight Schrute's middle name?
Kurt
!!DAILY DOUBLE!!
Data center maintenance falls into what type of budget expenditure?
Opex (Operational Expenditure)
What private equity firm owns Service Express?
Harvest Partners
!!DAILY DOUBLE!!
What are the 5 components of the discovery tree? (3 branches, and 2 sides of the trunk)
Priorities, Service, Refresh, Data Center, Admin
Firmware refers to which:
A. The physical equipment
B. The Software on the physical equipment
C. The code that lets the software communicate with the hardware
C. The microcode that lets the software communicate with the hardware
Leslie Knope works for what governmental department?
The Department of Parks and Recreation
What are the 2 main reasons that begin with the same letter that a customer would need to refresh their equipment?
Capacity & Compatibility
!!DAILY DOUBLE!!
What are our 4 core objectives?
Excellent Customer Service
Employee Engagement
Margin Retention
Revenue Growth
What porcelain themed theory is relevant in talking about the life cycle of equipment?
Bathtub Failure Curve Theory
!!DAILY DOUBLE!!
Respectively, the following equipment falls into which bucket? (SSN)
Catalyst, Unity, UCS
Network, Storage, Server
!!DAILY DOUBLE!!
In the book, Harry Potter and The Sorcerer's Stone, how many obstacles are there to get to the sorcerer's stone?
7 (Fluffy, devil's snare, winged keys, giant chess board, troll, potion room, Mirror of Erised)
True or False, a SmartNet agreement is the only source for critical security updates on networking equipment.
False
What is our core value?
Cultivating a culture of growth that empowers our people to achieve their personal professional and financial goals.
For the buyer persona Systems Admin, name 1 pain point or challenge.
Changing technology, Little to no time, resource constraints, Fearful of someone taking their job, used as a scapegoat, Views new things as a threat.
How many ports are in the following model number catalyst switch:
WS-C2960-24PC-L
24 Ports
In New Girl, what was the name of the self-proclaimed prank master of the house?
Winston
This term is used for equipment that is no longer being supported by the OEM.
EOL, EOSL
What company do we utilize as our "variable work force" in remote locations?
Field Nation
What acronym describes the strategy used by OEMs to make a customer hesitant to pursue 3rd party support?
FUD (Fear, Uncertainty, and Doubt)
A customer on a NBD 8 HR SLA places a service ticket at 2pm on Wednesday. When is the latest they can expect to have an engineer on site?
Thursday at 1pm.
How many times did Ross Geller get divorced on Friends?
3 (Carol, Emily, Rachel)