Customer Service
When onsite, a customer's phone or computer can be used for this.
What is an IVR login?
This is CentiMark's Standard Payment Terms for a sheeted project.
What is 1/3 down Net 30?
This actor played the role of "Jack" in the movie Titanic.
Who is Leonardo DiCaprio?
This membrane is heat welded at the seams rather than glued.
What is TPO (or PVC)?
This customer requires us to check in within the "geofence".
Who is Target?
When a customer is angry, this is the best "first step".
What is listen?
A sales rep needs to provide this to the admin to receive credit for a T&M
What is a scope of work?
The Pixar movie released in the early 2000s that follows a clownfish searching for his son.
What is Finding Nemo?
The height of a parapet wall that would require fall protection.
What is less than 39"
This person is responsible for creating all Nat'l Acct PM notifications.
Who is Mandy Skowvron?
The term used for finding a solution that satisfies both the company and the customer.
What is a win-win or compromise?
This documentwill get you approval to put a job on the sheet, but it will not be released.
What is a letter of intent?
Holds the NCAA Division 1 record for all time leading scorer (3,951). Also holds the record for career 3 pointers (548). Today she wears #22.
Who is Caitlin Clark?
These three types of weather can make roof work more dangerous due to slick surfaces.
What is rain, snow, and ice?
This is a requirement for submitting a service quote to UPS.
What is labor and material breakdown?
The maximum time a customer should wait for an email response.
What is 24 - 48 hours?
If a large PM is sheeted, we have to do these two things to the #2000 to close it out.
What is move all cost to the 28 and reduce the DMR to $1.00.
The winner of the first season of American Idol.
Who is Kelly Clarkson?
The acronym PPE stands for this.
WHat is Personal Protective Equipment?
Portal used by such customers as Dicks Sporting Goods, Food Lion, Prime Storage, and Stop & Shop.
What is Service Channel?
This saying is the golden rule of "customer service". Also known as empathy.
What is "treat customers the way you would want to be treated"?
Once you teco a job, it is during this period that expenses put to the project will cause recosting of the job.
What is the first six months?
The girl group had members with nicknames Scary, Sporty, and Posh?
Who are The Spice Girls?
The maximum square footage for a Service roof replacement.
What is 5,000 square feet?
The acronym CMDCX stands for this Centimark platform.
What is CentiMark Digital Customer Experience?