Vitals
What is the goal for IPMS?
80% and RTO at .12 or below
What are the 123s for bagger?
Welcome, Bag with Care, Appreciate
What is the uniform for parking lot Partners?
Yellow PLA shirt, name tag, PLA strap and pouch
How many rings does the phone need to be answered in?
3 or less
What time do we fill bags?
In the evening time, either the mid or closer.
What is the goal for Wait Time?
8% or less
What are the 123s for cashier?
Welcome, Rush Don't Crush, Appreciate
How many baskets are they supposed to bring in per SOP and ORT?
8 or less with a strap.
When do we do a store page?
Never, attempt on walkie and phone first.
How many baskets are in line when start opening up?
1 paying, 1 unloading, 1 waiting then customers walking up. 3 customers in a line
What is the goal for Hospitality and Appreciation?
92 or better for both.
What are the 123s for SCO?
Welcome and Assess, Assist, Appreciate
How often are we to check the parking lot?
Once every hour.
What time does the phone go on and off of night mode?
Phone goes on night mode and 6pm until 10am. From those times we are responsible for the phone calls.
When is 5S completed?
Monday-Friday in the morning.
What is the goal for Training?
95% or better
What are the 123s for Parking lot?
Welcome, One Row and Clean as you go, Appreciate
What are the PLAs allowed to have outside?
Water and ice, on the weekends propel.
After how many attempts of transferring a call do you transfer it to a MIC?
2 times
2 BOB and 1 SCO and 1 Impact Session
What is the goal for IPBs?
4.0
What are the 123s for Hi Side and Bye Side?
Hi Side:
Welcome and Assess, Move and Adjust, Appreciate
Bye Side:
Assess, COACH, Appreciate
Who is responsible for the PLA fans? What time do they get put out and come in?
the opener and the 1-7 puts them away at 7pm
What is the proper phrase for answering the phone?
"Thank you for calling HEB at Riverpark this is (your name) speaking how may I help you?"
Till what time is service responsible for sorting the returns?
9 pm