The two ladies who work tirelessly to expedite parts that are on backorder at CAT.
Who are Alison and Tracey?
100
The person who should be opening all work order PO's.
Who is Service Accounting?
100
When climbing on a machine, the number of points of contact you should have at all times.
What is 3 points of contact?
100
The day of the week that is the best day to improve?
What is EVERYDAY?
100
The day of the month that is considered Month-end.
What is EVERYDAY?
200
The twins that are the only ones who can approve Service loaners.
Who are Ken Meerschaert and Ken Anderson?
200
The person at each store that handles Caterpillar Goodwill.
What is a Store Manager?
200
Basic Personal Protective Equipment (PPE) requirements for the Parts departments.
What are safety shoes and safety glasses?
200
Two of the Six steps in a 6S project.
What are Safety, Sort, Set, Shine, Standardize or Sustain?
200
The time which, according to the union contract, 2nd shift can begin.
What is between 2:00pm and 5:00pm?
300
The wise guys who work with CAT on product problems.
Who are the Technical Communicators?
300
The person who holds technicians accountable for adding serial numbers, SIMS and hours/miles to each work order.
Who is the Supervisor?
300
The number one type of on-the-job injury at Michigan CAT over the last 3 years.
What are muscle stresses/strains?
300
A culture of Continuous Improvement is created when people throughout the organization are taking these type of "steps" forward.
What are "baby steps?"
300
Union Attendance questions should be directed to this person at each store.
Who is the Store Manager?
400
Your CAT Inspect and VisionLink GURU
Who is Doug Beecherl?
400
The person that can authorize the bypassing of truck use charges.
Who is the Store Manager?
400
The OSHA recommended limit for weight one person should lift without requiring a second person.
What is 50 pounds?
400
The person assigned to follow up with the originator of a Continuous Improvement card.
Who is the "owner"?
400
Brake clean, disposable gloves and drill bits would be billed to this internal account.
What is Shop Supplies?
500
The person you should contact with questions related to PROMO credits on work orders.
Who is Sue Mancini?
500
The person a technician should contact first if diagnosing a machine will take more than 2 hours.
Who is the Supervisor?
500
An incident in which no property was damaged and no personal injury was sustained, but where, given a slight shift in time or position, damage or injury easily could have occurred.
What is a near miss?
500
Unused Creativity/Capability, Defects, Inventory, Over Production, Waiting, Excess Motion, Transportation, Over Processing
What are the 8 Types of Waste?
500
The Michigan CAT term referring to being assigned a project by someone who you may or may not work for.