Show:
Service Invoicing
Service
Printing
Reports
General
100
What rate will a split sale between warranty and customer charge to an RO?
The customer pay portion will charge customer pay rate. The warranty portion will charge at a warranty rate
100
I would like to create a note Thanking my customers for their business. I would like this note to print on their Invoice. Where would I accomplish this task?
3621 line 18
100
3621 line 31
When I print my estimate on my RO I want to have specific titles for Part and Labor sections. Where would I make this happen?
100
What report will show an advisors' performance? (screen)
3611
100
What is the screen to give an employee access to add a new customer if the dealership is using ERA ACCESS only? (They are not profiled for Ignite.)
0973
200
What accounts print when you use an All Detail Copy in Service Invoices?
sale accounts for:labor, parts, Sublet, GoG, Shop supplies Gl accounts for: misc codes
200
How do I transfer a VIN from one customer to another?
3040/3030/3651 Enter the Full VIN under the customer you would like to transfer to. Y to transfer
200
How do I get the print command line to show up when I am creating ROs?
3639
200
In Service, what report needs to be run every month?
3613
200
I cant figure out if my queued report printed and if so where. How would I find this out?
6957
300
How many copies will print when you PreInvoice (print type RX)
only 1 no matter what the spec for RI
300
What is the maximum amount of ROs that can be open at one time for a single VIN?
10
300
I have a report that prints every morning and I would like to change where it prints. Where would I do this?
6955
300
Can I queue my 3618 report to run daily?
NO, unless you want to requeue everyday/week and have a running total
300
How do you get Era Access/Ignite on a new computer?
download software manager from internet and then download era communications manager/era access
400
I want to print a batch of invoices. Where would complete this?
3659
400
Where would I find out all of the Makes that I have setup for a dealership?
3627
400
How do you put the forms in on our standard lexmark laser printers?
Face down feet first
400
How would I check to see who added a discount on an RO?
3619
400
How would I find out what time the system is running on?
enter TIME at any menu
500
What does the number in parenthesis mean in 3611?
number of repair order journal entries with a NON zero labor and/or parts dollar total.
500
True or False: You can open up the customer pay side of an RO once its been accepted payment
False
500
My REPORT just printed but all it printed was the title. How do I fix this?
Auto CR after LF needs to be turned back on
500
How does my system know how long to keep invoice detail?
profile 3112
500
Store got new printers, how do you setup a new printer on the computer?
setup printers and faxes/add new/TCIP