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Creating an RO
Manual Sublets and Such
Credit and Rebill
Miscellaneous
100
This allows every function quick access from the command field.
What is a T-Code
100
This screen is used to create a new RO. It also functions as a way to filter and sort through branch work history as well as search for a customer and VIN.
What is Order Processing
100
These are used by the Service Department for miscellaneous charges.
What are Manual Sublets
100
This is the correct Pr. RefMatl that is entered when creating a positive ZSUB for a credit.
What is SERV PICKUP
100
This must be changed when switching between IBS and Cash, to avoid confusion and possible double billing at the cashier’s office.
What is payment terms
200
This allows you to search for groups of vehicles using various filter criteria, or drill-down into individual vehicles to view specific information or history.
What is the vehicle search
200
These are the 6 required fields to populate in order to create an RO in Order Processing.
What are Sold-to Party, Vehicle, Department, OEM, Order Type and Customer Advisor
200
This serves as a multiplier for the manual price.
What is Billed Hours
200
This type of Item Cat. is created when processing a percentage split before the actual split can take place.
What is a ZSUB
200
VIN’s can only be changed on this type of order but cannot be completed if any billing or splits exist in the order.
What is ZS00 Retail Orders
300
This gives you the ability to see specific details of the vehicle, including: date in service, model, year, engine information, vehicle status, previous work performed, and the ability to create new orders for the vehicle.
What is the vehicle master
300
Clicking on this folder in the menu bar allows you to open the Memo Pad from within an RO.
What is Environment
300
In order for technicians to work on an order, it must first be “released” in SAP. Then this is printed so it can be issued to the appropriate technicians by the foreman.
What is a hard card
300
This button is clicked when you are trying to remove a vehicle from an order or change the sold-to party.
What is Event
400
This tab contains all “order overview” information.
What is the header tab
400
Highlighting this icon allows you to modify the Shop Supplies and EPA fee fields.
What is Display Pricing Conditions
400
All changes to hours worked requires selecting this icon to be saved.
What is the time icon
500
These are created in SAP in order to allow all Labor Ops, Parts, and miscellaneous entries to be assigned.
What are jobs
500
This contains a copy of the technician’s story that can be modified by the service writer and will print on the customer reviews and the invoice.
What is Invoice Text
500
Adjusting labor is required for this Proforma Review.
What is the Proforma Customer Review