Objectives of the SKO
Always confirm your client’s _ _ Priorities
As things could have changed
What is Mission Critical
By doing the SKO, this establishes early TBVA and continued access to whom?
Who Are: Decision Makers
Who should always attend a SKO?
Who Is: The AE
What two measurable things should you capture from the client?
What is Value and Success
When should you pick a date for your SKO?
Within 2 weeks of the services being activated or renewed
With membership products (ExP and EITL), who should organize and leads the Service Kickoff?
Who Is: The Service Delivery team (ECM/TCM/LCM and EP/LP) organizes and leads the Service Kickoff
Who should be invited and introduced on your GITL SKO?
Who is your Service Delivery Team
How quickly should you conduct your SKO?
Within 30 days
With GITL products, who should organize the SKO?
Who is THE AE
You should always end your SKO with what?
What is an Action Plan
SKO are known to increase retention by how much?
What is 10%
At the end of the SKO, it's our responsibility to ensure that the Client should knows what?
Know how best to work with us, what they paid for, no doubt in their mind that we will be delivering what they paid for