Knowing Service King
To provide the best quality collision repair and service to every customer
What is the Service King Vision
Your Direct Supervisor
What is a Team Performance Coach (TPC)
What number is given to the insured by their insurance carrier
What is a claim number
Which app is used to make and receive phone calls
What is Genesys
This the preferred type of estimate at Service King
What is a Centralized Estimate (CE)
Service King Collision Repair Centers were founded in Dallas, Texas in 1976 when Eddie Lennox purchased a body shop housed in a small tin shack complete with a hand painted sign that read “Service King.” Fast-forward to today, and Service King has grown to become a leader in the collision repair industry and the largest employee- owned paint and body accident network in the country.
What is the Service King History
A form from Service King that allows us to begin repairs on the vehicle
What is an Authorization Form
What color is the button you can push to get assistance with getting an assignment from the insurance carrier.
What is the Purple button
When a call is complete, what will Genesys ask you to do
What is disposition the call
What is a Drive in Estimate
type of service offered to customers, vendors, & teammates
What is Exceptional
When there is more than one file created in our system for the same customer and claim number
What is a Duplicate
A piece of information that you must have to schedule a CE estimate.
What is the email address
What AUX code should be used when you are in the training chat room
What is Training AUX code
When a vehicle has had previous work done at any Service King location and there is an issue with that repair
What are Warranty Repairs
When a Service King location works directly with an insurance company.
What is a Direct Repair Program (DRP)
In order to select the Service King location closest to the customer, you must have
What is the zip code
What you always do with Genesys at the end of your shift
What is Logout
When a vehicle is not safe to drive into a Service King location.
What is a Tow In
Service King strives to be the collision repair operator of choice by providing a secure, fulfilling workplace that motivates our teammates to deliver safe, superior repairs excellent customer service while ensuring sustainable, profitable, growth and opportunity.
What is the Service King Mission
Service King’s proprietary scheduling system
What is Overdrive
Which button should you select to check if there are duplicates in Overdrive
What is the phone button
should be uploaded to each CEA's Genesys account
What is you picture
Appointment to leave the vehicle at Service King for repairs.
What is a Drop-Off