Service Orders and Fieldworks

miscellaneous

100

Name two ways/locations you can search for existing journeys?

Property tab / Journey tile

Industry side bar / Fieldworks Journeys

100

Where in Kraken will you find Service Orders (tab and tile).

Properties

Service Orders

100

If an urban customer calls prior to 1230 for a re-en for non-payment, what is the latest time they can expect to be reconnected?

1159

200

How can an Espec assist to obtain a supply abolishment form?

We direct them to the Ergon Retail website or send them a pdf/printed copy on request.

Double points - for acknowledgement that ESpecs cannot assist a customer to complete the form.

200

What journey types may require an EWR?

New Connections

Adds & Alts

200

What is a refund and reversal now referred to in Kraken?

Reversal = refund

EFT/Cheque = repayment

300

What type of journey would you raise if the metering is already compatible for solar for a solar install?

Raise a meter reconfiguration journey

300

What is an EDNC?

Electricity distribution network code?

300

Under the Electricity Act 1994 and Regulations 2006, all new meters must be digital by when?

2030

400

What do the red and blue indicate on the journey form?

red indicates - mandatory fields for all work types
blue indicates - mandatory fields for EWR work

400

Where can you waive/unwaive service order fees?

Fees can be waived in two places:

During the creation of the service order (appears as a tick box)
On the Service Order page.

400

What is the daily peak timeframe for a time of use and/or demand tariff?

4-9pm

500

What is the fee to change from one tariff to another (urban/short rural/business hours/No CT)

$126.21

500

How do you modify a service order for a VSI?

Trick question - can't be modified - must be cancelled and re-raised.

500

Who is the best Kraken Trainer?

Vanessa :)