RediMed
To create great places for employees to work, physicians to practice medicine and patients to receive care
What is our Company Goal?
To acknowledge and ________ with no excuses
What is Apologize?
To ___________ the issue or make it right
What is Correct?
To ________ the patient for bringing this to your attention
What is Thank?
Guidelines for service recovery are located in ______
What is the Community Cares booklet?
RediMed's compliance officer.
Who is Michelle Sluss?
By apologizing, we are telling the patient _____________
What is Taking care of it?
If a patient complains, do not be _____________
What is Defensive?
A patient's perception is their ______________
What is Reality?
To reverse a potentially negative situation
RediMed's medical director.
Who is Dr Elzey?
A patient calls billing upset about a balance, this is done first.
What is Listen?
A staff member makes a mistake, this can be done to offer resolution.
What is Acknowledge and Correct the Error?
When a patient has positive feedback about a provider or staff, it is called this.
What is a Compliment?
When a patient did not have a good experience in the clinic, this can be offered to them.
What is a Service Recovery coupon?
Send your daily cash balancing sheets to.
What is the billing super users email or billing fax?
Summarize what you heard to confirm your _____
Work Comp and Occ Med analysts.
Who are Lori C, Kim and Sarah?
Is there ________ else I can do for you?
What is anything?
______________ is a culture of service and operational excellence.
What is Community Cares?
This person handles Medicaid claims.
Who is Susan Mersereau?
I bill and call on Medicare and Anthem claims.
Who is Tammy Carr?
You can find me calling commercial insurance companies for billing and collections every day.
Who is Glenna Krueckeberg?
Customer service phone number.
What is 260-458-3964?
The BEST Urgent Care and Business Health Service Team.
Who is RediMed?