SERVICE STANDARDS +

At First sight / First Impressions

100

Members should be greeted with this.

Enthusiasm

300

It is our responsibility to make our members feel this.

Invited / Inviting Ambiance

500

Even when only seen by a member we should have this.

Professional Appearance

Getting Personal / Personalize Member Experience

100

Make your communications with your members this to ensure they feel heard and understood.

Customized / Personal

300

Utilize this, such as seeing checking if the member has an existing credit card.

Member Data

500

Gathering and revealing a member’s needs that they may of not known of.

Beyond initial request 

Keeping It Professional / Exemplary Professionalism

100

Suggesting a VPC / CC / Share Secure are examples of this.

Expertise / Knowledge

300

Along with integrity, this is described by examples such as honesty, transparency and respect.

Ethical Standards

500

Etiquette, respect and consideration such as facing your bills the same way are examples of this.

Professional Courtesy

All The Light Touches / Own The Outcome

100

Helping frontline from drive-thru or an office is an example of this.

Proactive Assistance / Being Empowerd & Engaged

300

When a member remembers or request you directly are examples of this.

Lasting Impression

500

Immediate Service Recovery can be defined by providing this along with clearly communicating their next steps if any.

Solutions

For The History Books / TDECU History & Facts

100

To become a member cost this.

$5.00

300

TDECU Establishment Year. Double: Amount and for what.

1955 - $35.00 for a fridge

500

Name of TDECU Chief Executive Officer AKA CEO.

Isaac Johnson