Policies & Procedures
ICS
Goals
Metrics
Wegmans Trivia
100

Name 2 things employees should not be doing after clocking in.

Getting changed, getting a snack, using the bathroom, going to their locker, talking to their friends, leaving the building, etc. 
100

True or False: We should wait to greet customers until they do it first.

False. We should be greeting every customer we come in contact with. 

100

What is the IPM goal?

12.5

100

What is the range we should be achieving for percent to plan?

97-103%

100

What year did the Columbia store open?

2012

200

What day of the month are reviews due on?

The 15th

200

What resources can you use to assist customers? (name 2)

The Wegmans app(s), Department directory, Coworkers, Calling departments, Product Inquiry, etc.

200

What is the store ESL pipe hit goal per week?

6,000

200

What application is used to check ESL pipe hits?

SMART

200

What year was Wegmans founded?

1916

300

True or False: Gift card purchases that do not exceed $1,500 may be completed at the registers.

False. VISA/Mastercard purchases must be completed at the Service Desk when they exceed $1,000. Wegmans/Merchant cards need to exceed $2,000.

300

What should you do if a customer wants to recognize an employee for their ICS.

Bring them to Customer Service and fill in the customer comment form with them. 

300

Name 3 different types of observations that must be completed each period. 

Accounting Office Customer Service, Accounting Office Coordinator, Service Desk Customer Service, Cashier, Helping Hands Customer Service, Helping Hands Coordinator.


300

What was the most recent simplification score for the Front End registers?

97

300

What state do the popular "Lori Anne" peaches come from?

South Carolina

400

What should you do if a product is recalled while you are closing the store?

1. Read the recall notice. 2. Locate the product (on sales floor and in backstock) 3. Respond to the notice with the quantity, your name, and the store #. 4. Dispose of or hold the product (according to instructions, leaving product clearly labeled if holding) 5. Inform leadership, food safety, customer service, and the department that the recall was completed. 

400

What are the 3 engagement essentials of ICS?

1. Smile

2. Use a friendly tone

3. Maintain eye contact

400

What months do the observation periods start in? (Hint: there are 3)

January, May, and September.

400

Name 3 ways we measure diversion of waste for our Sustainability score. 

Mixed recycling, Landfill/Trash, Plastic film, Compost, Donation, Cardboard/Paper. 

400

What was Wegmans originally called?

The Rochester Fruit and Vegetable Company.

500

What is the procedure if you find a lost child in the store.

1. Bring the child to Customer Service. 2. Ask the child for their parent(s) name(s) 3. Find the lost child announcement in the emergency reference guide and repeat it over the PA. 4. Wait for the child's parent(s) and confirm details with them. 5. Contact 911 (or AP if available) if parent(s) are not found.

500

What are the 4 steps to delivering ICS? 

1. Look up

2. Warm welcome

3. Offer help

4. Thank 


500

Name 3 of the Service Area priority trainings for 2024. (Hint: We are measured on these in the scorecard)

Cashier Training, Cashier Wrap-Up Training, Credit Card Fraud awareness cashier/management, Front End Management Equipment Training, Front End Coordinator Training, Helping Hands Training, Intro to SCO, SCO Skill Check Quiz, Shopper Assistant Hospitality, STL training, Service Desk Training, Service Desk TL Training, Accounting Office Advanced Training, Accounting Office Part-Time Training

500

Who are the Sustainability, Safety, and Simplification champions for our store? 

Sustainability: Ardyn

Safety: Lauren

Simplification: Mary

500

Name every state with a Wegmans location. 

Delaware, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Virginia, North Carolina, DC