Show:
GOALS
EPICS
COMMITTMENT CURVE
PRINCIPLES
Archetypes
100

The numbers of goals in the STP

What is 5?


100
The number of epics in the STP
What is 5?
100

The number of stages in the commitment curve

What is 7?

100
The number of principles on the STP
What is 5?
100

These people are generally positive, forward looking and open to new ways of working.

What is "The Optimist"?

200

A predictive and proactive approach that will allow clients to obtain services and supports they need without having to ask for them.

What is Goal 4: Clients' needs are anticipated?

200
Bundles of solutions that will focus on improving specific aspects to service experience for citizens.
What is an Epic?
200

I look forward to supporting transformation, and I am keen to know more about the transformation and how to leverage the available information and tools.

What is "Willingness to Accept"?

200

They are at the centre of everything we do.

What are clients?


200
Leverage ambassadors and available information, hold regular "Transformation 101" sessions, and listen to the important questions that skeptics ask.
What are actions to engage skeptics?
300

Clients can complete services using this kind of self service.

What is digital?

300
As a citizen, give me more information about benefits and services and have multiple means for me to efficiently communicate with ESDC.
What is the "Tell Me" epic?
300

These are the three phases of the Commitment Curve.

What is Preparation, Understanding and Commitment?

300
Service excellence is based on this.

What is a strong innovative service culture and engaged workforce?


300

The four archetypes identified to understand individual responses to transformation.

What are 1- The Adopter, 2- The Skeptic, 3- The Optimist and 4- The Resistor?

400

These measures will ensure clients receive accurate and timely services and benefits.

What are quality & integrity?

400

The STP consists of the these three solutions.

What are short, medium, and long term?


400
This is where the Self Assessment tool can be found.
What is the Leader's Corner site?
400

These are essential to a high performing organization.

What are engagement, collaboration, effective teamwork and professional development?

400

They are most likely to ask questions like "What could go wrong?" and "What are we overlooking or ignoring?".

Who is The Skeptic?

500

ESDC is organized this way to deliver on the strategy.

What is efficiently and cost-effectively?

500

As a citizen, provide me with multiple options to interact with ESDC so that I have the choice in how I want to receive my benefits and/or services.

What is the "My Choice" epic?

500

These are the three steps to move along the commitment curve.

What are 1-Assessment, 2-Action and 3-Repeat?

500

These are at the heart of our approach of service delivery.

What are collaboration and partnerships?

500

They are willing testers of new solutions.

Who is The Adopter?