General
What's an online tool we offer that gives great reporting across the entire dealership without needing to be logged into IGNITE?
ReverseRisk
What is the key selling point or goal for Advanced Service?
Communication/Efficiency.
- keeping techs in their stalls, advisors in the drive, etc.
- communication to the customer as well
Is a discount in service a credit or debit in terms of settings?
credit
See the line where the sky meets the sea?
It calls me
Moana
She won Best actress for her role in Black Swan.
Natalie Portman
Who might prefer to use Route Sheet vs. Shop View (quick/simple)?
Techs
What is the newer version of Service Sales Kit (SSK) that has an improved interface for tablet write-up?
Service Touch
What feature for labor pricing allows customers to have set rates for different types of work?
VLR
Shining, shimmering, splendid. Tell me, princess now when did you last let your heart decide?
Aladdin
Best Picture depicting the life of Maximus Decimus Meridius.
Gladiator
What is a key report used to gauge performance for the Service department and is typically incorporated into advisor pay plans?
Advisor Performance Report
Name a feature that is specific to advanced service
memos, pending services, report card alerts over X mileage w/ no alerts, and more...
What type of pricing structure involves an escalation rate and isn't a simple rate per hour, but is usually implemented in somewhat of a bell curve?
Grid pricing
You'll never see me cry
Here I stand and here I'll stay
Let the storm rage on, oh!
She won Best Supporting Actress in the musical Les Miserables 2013.
Anne Hathaway
Where can we adjust what GL Accounts for miscellaneous codes pulls to the "Discounts" column of the Advisor Performance Report?
3621 (just screen number is fine)
What is a good closing percentage for red alerts?
40-50% (40% is on documentation)
Name at least 2 different methods an advisor might discount a repair order.
Misc Code, Removing Shop Supplies(misc code), Manually change sell amount/rate
How many wonders can one cavern hold?
The Little Mermaid
He won consecutive Oscars in 1994 and 1995.
Tom Hanks
Explain Effective Labor Rate
Total Labor Sales / Total Hours
What is a good number of total alerts per RO with Report Cards?
2
What add-on solution allows customer to be able to pay for their invoices online?
ReyPAY
Look at me
I will never pass for a perfect bride or a perfect daughter
Can it be I'm not meant to play this part?
Now I see that if I were truly to be myself I would break my family's heart
Mulan
This director had two films nominated in the same year: Traffic and Erin Brockovich.
Steven Soderbergh