H
What is the greet time?
15-45 Seconds
What is the drink time?
2-3 Minutes
What is the app time?
6-8 Minutes
How can you recognize a special occasion as a team?
The saddle!!!
What should you do if a guest doesn't finish their entree?
Offer to go boxes and bags
What does the term "flagging the table" mean?
Using a bev nap to signal that the table has been acknowledged?
What is the rule about using a tray?
What is the check back rule?
2 minutes, 2 bites
How do you respond to a guest?
"Absolutely" "Right away" "My pleasure"
What is an example of a personal goodbye?
Thank you so much for dining with us. My name is _______ i cant wait to see you again!
What story points can be used in the greet?
Legendary margaritas and ice cold beer, Fall off the bone ribs
How can you stand out to a guest?
Make connections and make them feel special, engage in real conversations, eye contact
What story points can you use while delivering food?
Fresh baked bread, hand cut steak, made from scratch sides
How can you be check ready?
Print the chit as soon as you ring in the order and keep it in your book
What 2 things should you remind a guest of before they leave?
Your name and the phone app
What does the H stand for what are the 3 characteristics?
Howdy- Fun, Friendly, Energetic
What does the E stand for and what are the 3 characteristics?
Engage- Knowledgeable, Care/Concern, Passionate
What does the A stand for and what are the 3 characteristics?
Arrive- Proud, Present, Attentive
What does the R stand for and what are the 3 characteristics?
Respond- Kind, Courteous, Respectful
What does the T stand for and what are the 3 characteristics?
Thank You- Genuine, Grateful, Memorable
What is the phone app and how is it useful?
Texas Roadhouse app that you can use to add your name to the wait list. More controlled use of the phones, you can wait at home
What is the pivot point system and why is it important?
Taking the order from the left to the right to ensure we are not auctioning off the food
When should the salad come out?
5 minutes after the order is placed
What is a perfect prebus?
The only thing left on the table is the cups
What is the last thing you should tell a guest before they leave?
Invite them back. "cant wait to see you again!!"