Emotional Labor
Emotional labor is most often associated with these types of jobs, where workers frequently interact with customers or clients.
What are service jobs?
This percentage of service sector workers identify as working class, reflecting their economic realities and challenges. (Dreams Deferred: Downward Mobility in the Service Sector)
What is 97%?
The main cause for workers being pushed out of their positions
What is self-checkout? (technology in general)
True or False: Emotional labor only affects workers’ interactions with customers and has no impact on their personal lives.
What is false?
This type of worker interaction is reported to be more frequent in understaffed retail environments, where employees often feel bullied or disrespected by customers. (Please Wait, Help Is On The Way...)
What is customer incivility?
Service sector workers are much less likely to desire this, instead hoping for stability.
What is upward mobility?
According to a study of service sector workers, this percentage of workers reported that their stores were "always" or "often" understaffed, highlighting a significant issue in retail environments. (Please Wait, Help Is On The Way...)
What is 53%?
The sector in which self-checkout technology is most commonly reported.
What is the grocery sector?
Despite experiencing downward mobility and economic hardship, this percentage of service sector workers believe their economic circumstances will improve over the next five years. (Dreams Deferred: Downward Mobility in the Service Sector)
What is 75%?
Non-wage dimensions of quality that influence a worker's mobility prospects.
What are basic fringe benefits?
What is work schedule stability?
This term describes the situation where many service sector jobs fail to provide sufficient resources for workers to meet their basic needs, often trapping them in economic insecurity. (Dreams Deferred: Downward Mobility in the Service Sector)
What is a poverty trap?
The largest factor that has led to economic insecurity and higher rates of unemployment for the working class
What is innovation and technology