Patches
Last Friday of Month
What day of the month is the patch release generally?
Case owner E-Mails
What do you receive a lot of from Kate or Sam?
Standard and Premier
What are the available support offerings?
Sam
Who is the Escalation Manager Extraordinaire?
Support Flagged Account
What is used to note escalation or monitoring for an account?
Current +2
What versions are covered in AMW?
Customer Verification
What should the case status be when solution/patch fix has been provided?
GO
What is the future of mobile apps for SVMX?
Big Red Capital Letters
How can you easily tell if a case or defect is in an escalated state?
Support Handling instructions
Where should important Account specific/unique information be stored and reviewed prior to the initial contact for the case?
6 weeks
What is the Patch cycle duration?
Engineering Build
What status should a case be in when waiting on a fix to be delivered by Engineering?
Kitchen
Where can our customer go for any information related to our products?
Go to conference room in Sococo
What is the next step after flagging a P1 as confirmed?
Bio-Rad 2008
Who is our earliest remaining customer?
Variance
What is required if a customer is outside of AMW?
Severely Degraded
What is the complete name for a P2?
1 business day versus 8 hours
What is the standard and premier customer P2 initial response time?
Support Manager, Support Director, CCS
Who receives notifications for a Confirmed P1 from Pager Duty?
Philips oneEMS
Who is our biggest customer based on cases raised in 2019? (241)
19.3, 3.7.3, 1.3.1
What are the current version numbers for Server, FSA and Go?
Planned Fix Release
Where would you look to see when a defect is targeted for a fix to be delivered?
AWS
What platform does sync gateway, Service Board and Optimax use?
Marel Holdings - Iceland
Vector - New Zealand
Which is the most Northerly customer and the most southerly customer?