ServiceNow
Rome
What is the ServiceNow release the Cleveland Clinic is currently on.
Bridge the gap between IT and the Business
What is a Business Analyst
Functional Requirements
What are the business process requirements
Incident, Change and Service Catalog
What are examples of ITSM - IT Service Management Applications and our largest customer
1) Product Owners
2) Administration Team
3) Development Team
What are the main groups the ServiceNow BA's work with?
Technical Requirements
Technical needs to support a functional change
Knowledge Base
What is the location of the ServiceNow BA / Admin documentation for workflows
Excel form, Story, Dashboards, Knowledge Base
What are tools used by BA's
Scope Creeper
Someone who tries to expand the scope/deliverable list after the initial story was agreed upon
ITBM
What stands for IT Business Management module
1) ITSM - IT Service Management
2) Security - Vulnerability Management
3) ITBM - IT Business Management
Who are our main product owners currently
Requirements Template
Consistent form / document used to gather and organize requirements
ServiceNow Status Dashboard
What is the tool we use to manage sprint work
Favorites Bar
Location we keep our frequently used links like Users, Groups, Knowledge Base and Incident
Ask questions or clarification
Explain development options
Positive and Negative testing
What are a few of the developer traits we love!