General Platform
Configure Self-Service
Package Enhancements
Data Management
Enable Productivity
100

This is a filter condition that is based on table, user access, columns on a table.

What is... field?

100

These are the building blocks of a Service Catalog.

What are... Catalog Items?

100

This enforces requirements on field and record data when the data is inserted into ServiceNow or when the data in an Import Set is submitted through an external system.

What is... Data Policy?

100

In a Dependency View, this indicates whether a CI has an active, pending issue.

What is... icon/glyph?

100

This is used when you want to create a story with data that can be shared with others.

What is... dashboard?

200

Within the context of Flow Designer, this is what you call "Ask for Approval", "Create Record", "Delete Record", "Look Up Record", and "Wait for Condition"

What is... ServiceNow Core Action?

200

This is defined to assist customers in ordering a complete set of needed items and to help users see item relationships.

What is... Order Guide?

200

The typical process of retrieving an Update Set includes these three steps.

What is... Retrieve, Preview, Commit?

200

This is the only role allowed to create and modify ACLs in the system.

What is... security_admin role?

200

This is what you need to do to make sure tags that you created are visible to every user.

What is...editing the Viewable by field then setting it to Everyone?

300

A view that offers features for working with your flow in a visual format. With this view, it enables developers to add and edit Flow Designer components within specific paths of a flow, see the branches and paths a flow can follow, and see the relationship between Flow Designer components.

What is... diagramming view?

300

Provide 3 portals available in the platform baseline.

What is... Employee Center, Service Portal, Knowledge Portal, CAB Workbench, Instance Security Center?

300

This type of script runs when a form is first drawn and before control is given to the user to begin typing.

What is... onLoad Client Script?

300

The simplest mapping method where all of the field names of the Import Set match the name of the fields on the Target table where the data will be transformed.

What is... Automatic Mapping Utility/Auto Map Matching Fields?

300

This is what you use when you want to utilize the Natural Language Understanding capability of Report Designer.

What is... Analytics Q&A?

400

This module is used as the first step when importing data.

What is... Load Data?

400

The specific role or persona that can define knowledge categories to pre-populate the list of available categories.

What is... Knowledge Manager?

400

This is where you navigate within the instance to turn on the Save button/UI Action.

What is... All > System Properties > UI Properties?

400

When creating this type of access control, a None access control is recommended to be created after, because only None grants access to records.

What is... wildcard access control?

400

This is the standard protocol used to deliver short text messages to mobile devices.

What is... SMS or Short Messaging Service?

500

This is where a user can configure their accessibility options.

What is... Preferences?

500

This feature provides end users with a simplified, task-oriented view of a process, and can be used to connect multiple flows and actions into an end-to-end business workflow, among other things.

What is... Process Automation Designer?

500

The first time you connect to a remote instance, you will need to specify the connections setting as described on the form. Then, to ensure a successful retrieval, you MUST SELECT this UI ACTION.

What is... Test Connection?

500
Use this to show how to do a specific activity, list the in-scope and out-of-scope activities, detail the tables and CIs associated with a use case, describe the benefit of a use case, and track assets through their life-cycle transitions.

What is... CSDM?

500

This allows users to be informed of various activity occurring in the platform, whether it directly relates to them or not.

What are... Subscriptions?