General Platform
This can be used by the Administrators to navigate to other user's profiles.
What is... Impersonate User?
These CIs: computers, software contracts, and the like, can be categorized into these two words.
What is tangible and intangible?
This is the formal term used to identify the work notes and additional comments fields.
What is... Journal Entry?
This type of table comes preconfigured with a brand-new instance.
What is... core table?
The term used to identify buttons, form links, and related links.
What are... UI Actions?
In the top right corner of your instance, this feature helps in finding the records from the tables.
What is... global text search icon?
This feature displays the details of tables and their relationships.
What is... Schema Map?
This application contains SLAs, OLAs, and UCs (Underpinning Contracts)
What is... Service Level Management?
They define the questions to ask an end user while ordering catalog items.
What are... variables?
(Tables, schedules, forms, views, data, lists). All of these DO NOT automatically get captured in an Update Set, except 3.
What are... tables, forms, views?
This is the relationship between users to roles and groups
What is... many-to-many?
If set to true, this ensures that if new data is inserted and an existing match is found, then the existing match is updated instead.
What is... coalesce?
This is used to measure and evaluate the effectiveness of ITSM processes, measure data over time to show past history, and gather data as it is updated.
What is... Metric?
A new group has been created to access service catalog requests; however, the group members are not able to access it. This is the BEST PRACTICE followed to ensure group members have access to the requests.
What is... Assign catalog role to the group then add users to the group?
This Client Script in particular works best on the list view.
What is... OnCellEdit?
After a high security plugin is activated, the security_admin privilege is created. This is how you describe an elevated privilege.
What is... a role that has special permissions for the duration of the log-in session?
This feature allows two tables to be joined together virtually for reporting purposes.
What is... Database View?
These are the three basic steps of an SLA.
What is... Start, Pause, Stop?
(Starting, Error, Waiting, Completed, Finished) All of these ARE NOT valid flow states, except 3.
What is... Error, Waiting, Completed?
This best describes the purpose of an Update Set.
What is... a group of customizations moved from Development to Production?
This is the shortcut that you type into the Application Navigator when you want to monitor your ServiceNow servlet.
What is... stats.do?
This contains information about a field's data type, character limit, default value, dependency, and other attributes.
What is... System Dictionary?
This is the best approach when enabling an end user who has no access to ServiceNow and needs to create an incident through self-service.
What is... setting up a Record Producer on the Service Portal (with all-employee access)?
The description of an activity, in the context of workflows.
What is... an automation block such as approvals, conditions, notifications, tasks, timers, and utilities?
These are the two ways to migrate update sets from one instance to another.
What is/are... via XML import and via Remote Instance?