Show:
Getting Started
Tips and Tricks
Terminology
Best Practices
Reporting
100
Signing into ServiceNow uses what mechanism?
Single Sign On.
100
Where can you search through all items in ServiceNow?
Top Right Search Bar
100
These individuals only sign into ServiceNow when a case is assigned to them.
COEs
100
What should always be populated when a category is General?
subcategory
100
Who can generate AdHoc Reports?
Any ServiceNow licensed user
200
In order to be assigned cases, an HRA must do what?
Clock In
200
How can you modify the columns on your list view?
Sun/Gear Icon
200
Cases that you submit yourself show up here.
My HR Requests
200
Where do responses to quick messages appear?
Activities Tab
200
What are two types of ServiceNow reports?
Bar Chart Pie Chart List Pivot Table Line Chart Trend Chart
300
How do you mark a favorite in the left hand navigation?
Click the blue star.
300
How can you mark a duplicate without going into the case?
Right click on the list view.
300
This section houses the number of requests and the VIP flag.
Governance Tab
300
What should be assigned to the HR Coordinator?
BIs, I9s, and Interview Scheduling
300
What is an "or clause"?
Variable condition sets. You must meet all of x variables or all of y variables.
400
What color is the banner in HDS Production?
Red
400
How can you include a custom report on your homepage?
Enter a request for the admin to create a gauge
400
These two components calculate priority.
Impact and Urgency
400
What is the name of the group that should receive ServiceNow related AskHR Tickets?
HR ServiceNow
400
How can Oracle Data be added to a report?
Opened For/Opened By Related Fields (Green Plus Sign) Will show up as "opened by. EC"
500
How are ServiceNow cases created?
E-mail to AskHR forwards into the tool.
500
How can you create a custom filter for your queues?
Use the breadcrumb condition builder.
500
This field will ensure a case does not bounce from user to user and should be checked on every case that is resolved.
Keep Assigned to Me
500
When should a case in awaiting information be escalated?
After 3 days of no response.
500
What table should be used to pull a report on AskHR Cases?
HR_Case