Hardware Asset Management
The default state of a newly created asset
What is In Use?
This is ran weekly out of the box but can be ran on demand at anytime.
What is reconcilation?
This is required to be completed for the content service to be active in a customers instance.
What is opt in?
Focuses on identifying and addressing the root causes of recurring incidents to prevent them from happening again.
What is Problem Management?
This is anything that is capable of being owned or controlled to produce value and has a positive economic value
What an Asset?
Classification of acquired softwares
What is a Software Model?
The relationship type is used to describe a relationship between a business capability and a business application?
What is Provides: Provided by ?
Common recurring Catalog Variables can be grouped and standardized using
What is Variable Sets?
The process of restructuring data to maintain consistency
What is Normalization?
The record of software products that you own or have been given permission to use.
What is software entitlements?
The guiding framework that a project team should use when designing the APM architecture?
What is CSDM?
The name of the view that can be configured to control the fields displayed when a user hovers over the reference icon next to a reference field?
What is sys_popup
The process of removing hardware EOL equipment from your inventory.
What is the disposal process?
This table is the initial table the discovered software is logged on.
What is the SW install table (cmdb_sam_sw_install.list)?
This defines the software products standards for your organization and manages unapproved software
What is TRM?
Which two fields are used to calculate priority on an Incident?
What is Impact and Urgency?
The flow selected when publishing the catalog item.
What is the Standard Hardware Asset Request?
These are the three ways data creation in servicenow
What is Manual,Import,Discovery ?
The plugin is required to view the application indicator scores in a dashboard?
What is performance analytuics?
This is how Knowledge Management subscriptions and article versioning are enabled
What is the activation of the Knowledge Management Advanced Plugin