Portal 2 the Danger Zone
The portal is a part of this product that PBSC uses
What is Jira / Jira Service Desk?
This team within Services handles setting up, updating, and deleting users in the Policy and Claims System.
What is the Permissions team?
This COE is responsible for handling Recovery Events, Fast Tracks, Third Party Integrations and the Automation Framework
Who is CAM?
These are the COE's within DEC
What is Project Management, Business Analysis, Data Analytics and Application Analysis?
Jira, Jira Service Desk and Confluence are all products offered by this company
Who is Atlassian?
This is not required for users to submit requests through the Portal
What is a Login / User ID / Account?
This tool allows business users and members of PBSC to see the changes that may have occurred on quotes
What is the Quote History Tool?
This COE handles the maintenance and any break/fixes needed with any of PBSC's business applications
Who is BAM?
When a project is completed within DEC, this should occur between DEC and OpsX.
What is Transition Project?
This "language" shares some similarities with SQL, with the exception that it is only used within Jira.
What is JQL (Jira Query Language)?
On the main page of the PBSC portal, there are this many options for the customer to select
What is four?
2-Part Answer:
This status should be used when you are waiting on something from the customer. Whereas this status should be used when waiting on anyone else.
1. What is Info Requested
2. What is Pending
This COE handles any requests related to "Rerater" changes or enhancements
Who is Data Infrastructure?
These "fast" projects are typically submitted by PM's within DEC but are handled in CAM
What are Fast Tracks?
This is the origin for Jira's Name
What is Godzilla (or Gojira)
These are the different issue types that can be submitted through the portal.
What are task, defect (or bug), support, and improvement issue types?
The Service Desk allows us to create these which allows our COE and other COE's to see the specific tickets that are applicable to them
What are queues?
This COE is responsible for Tier 2 Escalation, Trend Analysis and ensuring requests are routed to the correct people
What is Services COE?
This COE is responsible for working with the business to create requirements based on their needs
What is the Business Analysis COE
These are the main options that users are able to select from the Portal.
What is Report an Issue, Get Assistance, Ask a Question, Request a New Solution/Service or Enhance an Existing One
Only these individuals can access the PBSC Portal
What is anyone with a Portal URL?
If the business wants to make a change to a filed form, or rating factor, adding it to a scheduled blank is typically the best way to handle these requests.
What is Revision / Future Revision
This group is responsible for working with the business to analyze and prioritize any projects or larger efforts
What are the Relationship Managers?
This is typically submitted after a project or revision has gone life and a defect resulting from the project is discovered in Production
What is a Post-Live Work Order?
This tool allows us to add comments, make field updates and create tickets automatically
What is Automation for Jira