Team Members
Managing Director who first contributed to Vision Classic
Jason Young
Winform app used throughout our call center
Vision Classic
When reminded to pay their monthly payment of $219.86 the following is a real customer response:
"If y'all don't hurry up take it out it ain't gonna be there"
"Better NOT"
"Why do I owe that?"
"I will gladly pay you tomorrow for a hamburger today"
"If y'all don't hurry up take it out it ain't gonna be there"
How many servicing system config changes were made for the Servicing OLTP Split?
30 to 40 80 to 90
100 to 110 180-220
100 to 110
Ramon James
Number of data tabs available in Vision Classic
5, 12, 17, 25
25
This country's annual GDP is approximately the same dollar amount as collected on Bridgecrest.com anually.
1. Anguilla
2. Bahamas
3. American Somoa
4. Russia
American Somoa ($60 Million)
Which of the following is NOT a real text response from our customer:
"Disliked ?Your Bridgecrest payment of $176.48 is due tomorrow. For ..."
"Can I get a video of you twerking "
"Your welcome. Thanks for the wheels "
"Happy to send it in"
"Happy to send it in"
When the App Dev team was asked their favorite Servicing system/process to work on in 2019, which did they choose:
Vision Classic
Bridgecrest API’s
Veriform
OLTP Split
Bridgecrest API’s
Servicing team member who painted his garage Cornhusker Red
Kyle Everhart
Servicing application named after a fighter jet
Falcon
What is the approx. worth of the Bridgecrest portfolio in dollars?
8 billion < 1.5 billion
3 billion 11 billion
8 billion
" Browns trailing by 3 1:35 LEFT" was a response which type of text message attempt:
Promise Reminder Payment Reminder
Payment Thank You NSF Alert
Payment Thank You
With this new feature, 2-way text agents send Rebrandly short url’s to customers to access Bridgecrest.com without logging in.
Quick Access/Quick Pay
Servicing team member who did NOT have internet until college
Daniel McEvoy
Before Apple, IOS meant what?
Integrated Operations Systems
Average calls per day Bridgecrest agents interact with.
12,000 135,000
24,000 128,000
135,000
"We were brainstorming on how we could get the due date to match pay day" is a customer response to which type of text reminder:
Payment Reminder Promise Thank You
Payment Thank You NSF Alert
Promise Thank You
Which of these was not a response when we asked Data Engineering team members what they thought the biggest Servicing IT win in 2019 was:
Consistent retro and feedback sessions
Pointing and frequent use of TargetProcess
Larger emphasis of testing and UAT
More ping pong balls
More ping pong balls
Servicing team member born in Red Bank, NJ
Brian Sefcik
CARS is the acronym for what servicing application
Collateral Asset Recovery System
Number of billions $ financed to date for all loans since the beginning of Drivetime
$29 Billion
Finish this text response:
"We'll stick to the 2 step...":
1. "I know how to handle my liquor"
2. "At the line dance"
3. "Good morning pumpkin"
"I know how to handle my liquor"
Which of these are NOT a major project initiative in 2019-2020?
Convert payment processing to a new vendor
Upgrade CLASS/CACS
Utilize Twilio Flex for servicing text messages
Pilot servicing strategies using a new customer behavior score
Upgrade CLASS/CACS