Show:
Nationwide Commercial
Client Programs
Auditing
100

How do you handle if Caller has Nationwide and needs service for their home?

!! Residential customer call-ins-key and dispatch like normal, no special program.

100

This Insurance company we cannot create an Assignment by keying a FNOL and Claim numbers contain 4 numbers a letter 3 numbers and a letter 

Who is State Farm 

100

Can Quality Assurance create xact assignments ?

No 

200

These Leads must be verbally dispatched ONLY. No infraction charge for turn down!

What are Bid Leads 

200

_____ is a Commercial Direct client. Residential Claims we should ask the caller if there is another insurance company listed or is there a subsidiary of _____ listed. An example of this was a lead that should have been marked as a Homesite lead as it is a subsidiary of _____.

Who is GEICO

200

Does Quality Assurance have access to work center ?

No

300

These Leads may be dispatched by IVR after review for normal Xact procedures-on site check, loss notes, territory, etc. Normal infractions WILL be charged for turn down.

What are Water, Fire, Recon

300

This Insurance company we cannot create an Assignment by keying a FNOL and Claim number begins with 3, 5, or 7

  • Example: 30XXXXXXXX
  • Example: 50XXXXXXXX
  • Example: 70XXXXXXXX

 

Farmers Insurance (affiliate Foremost)

300

If a franchise is not attached to the xact who fixes this ?

Quality Assurance 

400

Franchise Must be Capa _ to dispatch leads on this program.

What is Capa 2?

400

Quality assurance will pull back jobs to reassign to a different franchise True or false

False that is the call centers job

500

The Service charge fees for Nationwide guidelines are 

  • For estimates generated of less than $50,000, Nationwide will pay 2% of the total estimate amount ($250 minimum).
  • For estimates generated of greater than $50,000 and less than $75,000, Nationwide will pay 1.5% of the total estimated amount.
  • On losses of over $75,000, a fee will be agreed to between the Franchisee and the Nationwide claims associate to secure the fair market value estimate and photos.
  • Franchises may decline bid assignments without penalty
500

How can we tell which franchise is assigned to an xact ?

In the xact it is listed