APA Monitor
Franchise would like to know if they are on the Allstate Program-What tab do you check for the answer ?
View Select Accounts
What is profit sharing ?
All revenue generated by the company to be shared with all employee's
What side of the brain controls fact and statements ?
Left side
Who do you transfer a caller to, that has submitted an application to headquarters ?
Michelle McMillon
Servpro CEO ?
Brett Ponton
Why should you always click on every franchise even if they are red lighted.
Because the notes will not come up unless you click the franchise and you may miss a dispatch opportunity.
How much money does a general water mitigation job generate ?
$3800
What is the best way to gain control of a conversation ?
Ask a closed end question. (Do you have insurance ?)(What day did this occur?)
Who does Servpro use for employee verifications ?
Truworks
Workforce Planning and Training Manager ?
Lisa Ragland
How can you find out if a franchise is on the preferred list ?
Enter the franchise in the box and in the notes section it will say Preferred: Preferred franchise(Opt-in) for Chubb or State Farm
How much does the franchise get charged for turning down a job in their Territory or Zip assigned area ?
$15
When you have a rambling caller how do you handle them?
Start with a closed end question and then immediately tell them you really want to get help to them right away so let me get this information.
If someone would like to verify an employee that works at a franchise who do they call ?
Franchise
SR. Department Manager ?
Margaret Templeton
What does it mean if I look up a franchise under the RAPA tab and it's coded red 300?
The franchise is not on the reconstruction program.
How much does a franchise get charged for a non -response ?
$15
What side of the brain is the creative side ?
right
What is Servpro's motto ?
"Like it never even happened!"
Who is CTO-Chief Technology Officer ?
Joy Wald
How do I see if a franchise can take commercial jobs in the APA Monitor?
Click the CAPA tab, search the franchise by name or number.
When we refer a job to a franchise there is a $20 fee. How long does the franchise have to cancel the job (no work performed) before that fee is charged ?
5 days
If a customer is cussing at you, how should you handle it ?
Ask them politely to stop and advise them if they do not you will have to disconnect. If you must disconnect please notify your supervisor immediately.
How do you dispatch a large loss ?
1)Determine who the territory assigned and LLRT franchise is.
2) Call on call CLLD and give him this info and he will determine which one to send it to.
3)Call the franchise and give them the info.
Who is the Senior Infrastructure Manager ?
Bill Buckley