SERVPRO Jep!

Water Mitigation

100

This term refers to water that is clean and uncontaminated, often from sources like broken pipes or rainwater.

What is Category 1 water?

200

This tool measures the moisture content in materials such as wood or drywall.

What is a moisture meter?

300

What are the most common Heights for flood Cuts?

2 ft and 4 ft

400

These must be removed and replaced if affected by Category 3 water.

What are porous materials? 

500

This mitigation technique involves sealing off affected areas to control humidity and air movement during the drying process.

What is containments

Insurance

100

This person is assigned to file when a customer files a claim

Adjuster

200

The amount a customer has to pay when they file an insurance claim

Deductible 

300

The main piece of information that's used to identify the project when you communicate with the insurance

Claim number

400

This is the main if there's a project with a pipe and the insurance learns that it has been slowly leaking over time this claim would be a

Denied claim

500

This term refers to the maximum amount an insurance company agrees to pay for covered losses under a policy. For example, mold damage has this. 

Policy limit

Mold Mitigation

100

How quickly can mold growth begin forming?

48 to 72 hours

200

What type of equipment is not allowed when there is mold growth?

Air Movers

300

What types of equipment are used specifically when there is mold? 3 total. 

HEPA vacuum, air scrubber, hydroxyl / ozone

400

What is the meaning of Spore count in a mold report?

The extent of the bacterial growth

500

What is the term used to describe the spread of mold spores from one area to another during cleanup?

Cross-contamination.

General Misc

100

What programs should all technicians have open at all times?

Hubstaff

200

What year is the 'cut off' year for asbestos?

1980

300

Why is asbestos harmful?

Causes cancer

400

What are the classes of water damage and their meaning?

• Class 1: Minimal water, less than 5% of area affected, easiest to dry.
• Class 2: Significant water, 5-40% of area affected, moisture in walls up to 24 inches.
• Class 3: Severe water, over 40% of area affected, water in walls, floors, ceilings.
• Class 4: Specialty materials like hardwood or concrete, slow absorption, needs special drying.

 

500

What does RH stand for? What does PPD stand for (dehumidifier)?

Relative humidity. Pints per day.

Random

100

What is the name of the toy cowboy in "Toy Story"?

Woody

200

Which animal is the largest in the ocean?

Blue whale

300

What is the official language of Brazil?

Portuguese

400

Which pizza chain’s slogan is "Better Ingredients. Better Pizza"?

Papa John's.

500

Who is known as "The King of Rock and Roll"?

Elvis Presley.